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Assistant Manager, Customer Fulfilment

Hong Kong, Hong Kong
Closing date
30 Jun 2023

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Job Details


At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


The Assistant Manager Customer Fulfilment will be the main point of contact for external and internal stakeholders in Hong Kong office and support Senior Logistics coordinator on the carriers management for all Primary Transport shipments into the global hubs. This role is responsible for the quarterly review rates, compare and negotiate rates with carriers, estimate the cost per unit and flag to senior team & finance the overall results. Review weekly the shipment per mode of transport and estimate costs vs financial budget. Be the point for projects related to Asia Transport/Hub/Order management, operational concerns during Hong Kong time zone and responsible for Hub to Hub coordination for Asia hub dispatches into other regions.


Carrier rates management / Meet Budget

• Launch quarterly carrier tender, review & compare rates

• To create and maintain Cost Per Unit (CPU) Masterfile to enable visibility of spending across all lanes

• Review the actual invoice monthly breakdown of CPU for each lane, MOT and type from each carrier and flag any discrepancies and concerns to finance team

• Support senior manager & finance manager on yearly budget creation and quarterly spend forecasting.

• To maintain the weekly Mode of Transport Split tracker to track the volumes shipped per each mode of transport and impact on cost per unit vs budget

Carrier Management

• Support the senior logistics coordinator in Hong Kong on the Day to Day coordination of inbound shipments into global hubs

• To participate in carrier weekly, monthly and quarterly review meetings and discuss delay reasons and mitigation plan to maintain SLA

• To maintain all SOPs due to either new process introduction or changes in operation flow

Hong Kong Internal Stakeholder management

• Be the point of contact for Asia Sourcing, Asia Customer Operations and Asia Secondary Transportation in the Global Primary Transportation team for operational concerns and projects

• Coordinate with Asia sourcing any changes in carriers per lane and new mode of transport trials

Product Prioritisation / Hub to Hub (H2H) management for Asia dispatches

• To liaise with carrier on monitoring, prioritising and tracking urgent & key launches to global hubs

• Responsible for Fast Track Uplift Checking, in case carrier capacity is reached - liaise with relevant teams in order to decide which shipments are lifted.

• Provide internally key updates or delays related to key launches

• Work with Asia hubs and Asia Transportation team on the H2H planned dispatch, communication with carriers, and clearly inform the internal stakeholders of planned arrivals to destination

Hong Kong Inbound shipment management

• To support and monitor the inbound shipment to HK hub GB31, liaise with HK LFC team if any issue with the inbound cargo or with the Carriers

• To maintain / review the Master GB31 report on H2H, cutover order, Monogram or special shipment data

• Check Country of Origin (COO) requirement and feedback to vendors for cutover shipment to GB31


  • Minimum of 5 years' experience
  • Preference experience in shipping trading firm, freight forwarding lines
  • Logistics experience is a must
  • Understanding of shipping processes
  • Good command of both spoken and written English / Cantonese &/OR Mandarin
  • Good knowledge of import / export declaration
  • PC literacy, excellent experience of MS Excel
  • Good numerical skills
  • Experience in MS Office
  • Good knowledge of SAP (AFS/IS Retail)
  • Understanding of order lifecycle activities


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Hong Kong S.A.R || Not Applicable || Hong Kong S.A.R || SC CENTRAL OPERATIONS || CUSTOMER FULFILMENT || n/a ||


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