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Head of Operations

Closing date
1 Jul 2023

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Senior Manager
Full Time

Job Details

We are looking for a Head of Operations who will lead the Supply, Production, Logistics & Warehouses departments to ensure efficient, systematic workflow and improve overall performance. The ideal candidate will have an incredible understanding of all aspects of operations within making a luxury product.


Overall Goal:

Improve and restructure current operational processes to work effectively. This involves ensuring the availability of raw materials, coordinating with suppliers, optimizing inventory levels, and improving overall logistics and distribution processes, and creating an exceptional customer experience.


Key Experience:

● Proven experience in production management and operations within the fashion retail industry is a must.

● 5+ years of experience as an operational director or similar role in the fashion retail industry.

● Experience in creating and implementing S&OP processes

● Experience in supply chain management, inventory control, and logistics.

● Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

● Strong leadership and team management abilities, with a track record of building high-performing teams.

● Experience working in a high growth environment, with constantly shifting priorities; ability to create order out of chaos.



● Develop and execute operations strategy that aligns with the company's overall vision and goals (incl. detailed new org structure and roles)

● People management of operation teams (incl. hiring, developing, and managing KPI/OKR)

● Optimize operational processes and supply chain management to ensure efficient and cost-effective operations.

● Collaborate with suppliers, manufacturers, and logistics partners to maintain a reliable and agile supply chain and ensure the best suitable business terms

● Implement inventory management strategies to optimize stock levels, reduce carrying costs, and minimize stockouts.

● Oversee order fulfillment, shipping, and logistics to ensure timely and accurate delivery of products to customers.

● Develop and implement quality control measures for raw materials and manufacturers to maintain product standards and customer satisfaction.

● Plan and manage annual capital investment, budgets, and expenses to ensure the company achieves business targets relative to growth and profitability.

● Develop and implement processes to improve the speed and accuracy of raw materials ordering, receiving, and fulfillment

● High focus on creating strong Customer Experience through management of S&OP processes aligned with expectations on balance between unit fill rate, cost-effectiveness, and budget targets.

● Develop and execute quality control processes and exceptional customer journeys through delivery speed, customer service, and packaging experience.


Will be a plus:

● Experience with restructuring is a plus.

● Experience in setting up ERPs is a plus.

● Advanced proficiency in Excel (can perform complex functions), Google Sheets and/or a database application to support analysis.


Sleeper is a brand of ethically crafted, high-quality, multipurpose garments designed to help you feel beautiful — regardless if you are wearing Sleeper on the streets, or in the comfort of your own home.

It was launched in 2014 by two former fashion editors Kate Zubarieva and Asya Varetsa. On one Christmas night, one of the founders had a dream about her standing in the middle of a pajama factory. The next winter Sleeper debuted with Winter Collection FW14-15, which was highly regarded by the editor-in-chief of Vogue Italia Franca Sozzani who named Sleeper the brand of the month. Ironically, the brand was one month old at that time.

In February of 2019, brand founders made European Forbes' list of 30 Under 30.

Sleeper's fans include Eva Chen, Katy Perry, Brie Larson, Kourtney Kardashian, Aurora James, Kelly Lynch, Busy Philipps, Chloë Grace Moretz, Zoey Deutch, Dakota and Elle Fanning, Veronika Heilbrunner, and Lena Dunham amongst others.

Today Sleeper garments are available in the USA, UK, France, Australia, Italy, Austria, Germany, Switzerland, Japan, Korea, Norway, Denmark, UAE, Ukraine. The brand's collections are sold in Galeries Lafayette Champs-Élysées, Net-a-Porter, Shopbop, Moda Operandi, Saks Fifth Avenue, Goop, and many other stores around the world.

Find Us
Bratska, 6

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