Skip to main content

This job has expired

Client Service Advisor - UK native

Employer
Moncler
Location
PARIS, France
Closing date
2 Jul 2023

View more

Function
Retail
Level
Manager

Job Details

Moncler is looking for multilingual Client Service Advisors for our EMEA Client Service structure based in Paris.

Our Client Service Advisors will play a keyrolein developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

The main tasks will be:

-Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

-Assist clients during e-commerce sales with also the ability of cross/upselling

-Accurately track client details and requests using CRM systems

-Manage directly high-priority and escalated cases as well as relationships with top clients

-Take care of back-office activities for both e-commerce and retail channels

-Understand Moncler clients' needs, experiences and interests in order to improve the client experience

-Serve as ‘Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations

-Perform additional tasks upon request

Requirements:

·English mother tongue

·Fluency and sophistication in at least another European language as French, Italian, German, Spanish - any additional languages (as Russian…) is considered a real plus

·Previous experience in Retail or in a service and sales-oriented Client Service team in the Fashion / luxury industry

·Natural flair for dealing with people, empathy and intuition

·Action-oriented and drive for results, excellent team player

·Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

·Experience with e-commerce back-office activities and/or fraud checks is considered a plusks is considered a plus

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert