Beauty Personal Shopper- Flannels Liverpool

Ongoing Responsibilities:

● Conduct beauty personal appointments across luxury beauty brands

● Provides exceptional customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping experience

● Expert makeup, skincare and fragrance knowledge tailored to each customer’s individual needs

● Create and maintain customer profiles

● Use these profiles and current trend awareness to provide bespoke recommendations to each client

● Provide coverage to extended personal shopping department during absences

● Monitor correspondence and ensure prompt response to all enquiries

● Contribute and assist in marketing / partner events as required

● Ensure timely outreach to new clients

● Work alongside internal departments to feedback client trends

● Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

● Achieve yearly targets and service KPIs

● Participate in brand training, events and special company promotions

● Confidently dealing with internal group divisions

Qualifications and Experience:

● Retail experience across the luxury beauty consumer sector, with an existing client book (as a plus)

● Proven previous experience working within a sales target driven environment

● Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills

● Strong work ethic and natural ability to think outside box and problem solve to strict deadlines

● An eye for detail and outstanding organisational skills are essential

● Interest in global beauty trends and the luxury market

● Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system