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Department Manager - Sloane Street

London, United Kingdom
Closing date
4 Jul 2023

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Job Details


At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.


Sales Performance & KPIs
  • Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are met
  • Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
  • Lead and support all activities to achieve store objectives
  • Lead a high performing customer facing and service orientated team, setting performance targets and driving productivity

Client Management
  • Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
  • Be engaged in constantly developing long-term relationships with top clients
  • Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
  • Monitor CRM database reporting

Team Development
  • Have excellent product knowledge and guarantee consistent standards across the store team
  • Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
  • Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture
  • Drive the use of digital assets amongst the team to enhance the customer experience
  • Continue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews

BOH Standards
  • Oversee the shop floor in order to smooth operations and ease the collaboration with the BoH team
  • Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results
  • Oversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments


  • Previous experience in the role in Luxury Retail driving a department's sales and profitability while maintaining exceptional customer service standards
  • Commercial awareness, you will have had exposure working towards sales related KPIs
  • In-depth understanding of clients' expectations and what a luxury service entails
  • Ability to demonstrate excellent leadership and people management skills
  • Strong interpersonal and communication skills, ability to be flexible and adapt to change
  • Genuine interest and love for fashion and styling paired with excellent product knowledge
  • Organised, able to prioritise and problem solve while working with pace
  • Advanced knowledge of POS, store systems and comfortable using digital tools


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||


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