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Retail Operations Coordinator, Toronto Office (12 month contract)

Tiffany & Co.
Toronto, ON, Canada
Closing date
7 Oct 2023

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Job Details


We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Operations Coordinator you will:
  • Provide operational support for all Tiffany stores across Canada
  • Coordinate the communication and in-market implementation of global and regional directives by partnering with store management operations teams and the functional group
  • Work closely with Accounts Payable and external vendors
  • Review and voucher invoices for Canada Market
  • Support administrative duties
  • Partner with Market Operations Manager and Operations Director to address questions on policy and procedures
  • Point of contact with retail operations professionals to provide guidance and on-site store support as needed
  • Escalate IT issues and follow up with regional support for timely resolution
  • Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every interaction
  • Provide exceptional operational support to drive sales and services
  • Support with inventory, store visits and audits


  • Three years of experience in retail operations, preferably with a luxury brand
  • A college/university degree.
  • Experience with, merchandising, client services, administration, and shipping
  • Strong Excel, Word, and Power Point skills
  • Excellent verbal and written communication
  • Flexibility to perform different tasks based on day-to-day business needs
  • Proficient in multitasking and effectively managing multiple responsibilities concurrently
  • Proven ability to take initiative and proactively identify areas for improvement or new opportunities
  • Demonstrated track record of collaboration and working effectively as part of a team
  • Skilled in balancing various tasks and priorities to meet deadlines and deliver exceptional results
  • Strong problem-solving skills and ability to handle unexpected challenges with a proactive and solution-oriented approach
  • Excellent time management skills, allowing for efficient task execution and productivity
  • Actively engages in open and effective communication, both written and verbal, with team members and stakeholders
  • Ability to travel locally within the Greater Toronto Area for regular store visits
  • Ability to work retail store hours including evenings, weekends and holidays
  • Must have authorization to work in Canada

  • Preferred experience with Atlas and Opus considered an asset


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