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Retail Operations Manager

Carolina Herrera
New York City, New York (US)
$65,000 - $75,000
Closing date
9 Jul 2023

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Contract Type
Full Time

Job Details

The Retail Operations Manager is responsible for the overall operational function of the Madison Avenue Flagship location. You will manage and maintain strong inventory integrity, handle daily store accounting functions, implement operational procedures, maintenance and appearance of store and fixtures.

What you´ll get to do


  • Maintain overall store appearance including preventive maintenance
  • Manage all deliveries: shipment, messenger, floral, repairmen, etc.
  •  Maintain supply inventory for store inclusive of collateral and supplies 
  • Maintain files for all receiving, transfer, shipping vendor, RTV and adjustment paperwork
  • Manage overall organization of back stock 
  • Control store operational expenses continually striving to reduce costs; review and code bills
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, inventory management, inter-store communication 
  • Build and maintain good communication with members of corporate office, other stores and local center/street associations

Inventory Management:

  • Manage all inventory control procedures within the store, ensuring inventory integrity is maintained; monitor movement of all inventory, ensuring staff adheres to all Shipping/Receiving policies and procedures
  • Process all incoming and outgoing merchandise accurately and in a timely manner: shipment, transfers, consignments, RTVs
  • Ensure all merchandise is properly received, ticketed and logged as necessary. Inclusive of company owned merchandise as well as vendor merchandise
  • Ensure cycle counts are completed and results meet company expectations
  • Ensure deliveries are properly processed in a timely manner
  • Meet inventory accuracy and shrink requirements 


  • Perform all functions correctly on Cegid Y2
  • Serve as onsite support to trouble shoot any IT, internet, phone issues
  • Maintain POS System : ensure Cegid Y2 is polling and updating inventory, troubleshoot to correct issues 
  • Coordinate with corporate Finance and Operations for physical inventory; resolve inventory discrepancies 


  • Provide direction and support to subordinate(s) to ensure proper implementation of all programs and company directives and values, partnering with store manager as necessary
    • Ensure image and personal appearance standards are professional, reflective of the brand image and adhered to at all times
  • Ensure proper floor coverage and breaks for doorman 

We´d love to meet you if you have

  •  Minimum 3-5 years retail sales, preferably luxury market.
  • Excellent communication, organizational, and interpersonal skills.
  • Strong computer skills: MS Office, inventory software and database software. 

A few things you´ll love about us

  • An entrepreneurial, creative and welcoming work culture
  • A range of learning and development opportunities
  • An international company with plenty of opportunities to grow
  • A competitive compensation & benefits package
  • Company events and well-being initiatives


Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Founded in 1981 by Carolina Herrera, the brand’s in-house atelier blends the traditions of haute couture and craftsmanship with the wearability and pragmatism known to American fashion. The Carolina Herrera brand and licenses includes a portfolio of ready-to-wear, bridal, eyewear and fragrance as well as accessories for women, men and children. Today, the brand is available in 105 countries at 15,000 points of distribution, including over 350 CH Carolina Herrera and 4 Carolina Herrera New York retail locations.  Carolina Herrera is part of PUIG, a third-generation family-owned fashion and fragrance business based in Barcelona, Spain.


For the latest news from inside the House, visit and follow Carolina Herrera on Facebook and Instagram.

Find Us
(212) 944-5757
501 7th Avenue
New York
New York
United States

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