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Manager, Digital Selling - West

Neiman Marcus
Beverly Hills, California, United States
Closing date
24 Jul 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement:

The Digital Styling Manager leads and supports a team of remote digital stylists for applicable region. This leader is responsible for the overall sales experience while building cross-functional partnerships, driving team towards goals, and leveraging team skills to build a customer-driven sales experience. The Digital Styling Manager is a highly collaborative, sales-driven decision maker who can manage multiple projects and thrives in a fast-paced, rapidly evolving environment, all while being a steward of Neiman Marcus.

Responsibilities & Duties
  • Responsible for hiring, training, developing and leading West Coast digital stylists
  • Owns digital stylist sales targets and KPI's and drives them through selling and technology improvements
  • Establish and track productivity benchmarks for stylists (i.e., sales, outreach)
  • Track and analyze NMVIP sales performance to identify opportunities and coach respective team to meet NMVIP objectives
  • Lead team meetings and monthly individual digital stylist performance touch bases focusing on productivity & selling behaviors
  • Responsible for consistently meeting or exceeding sales goals
  • Oversees digital stylist performance management processes ensuring consistency and evaluative processes in accordance with NMG policy & procedures
  • Implement best practices for process improvement and client experience consistency
  • Partners with cross-functional teams to ensure clients are receiving superior service
  • Direct partner for merchant organization enhancing opportunities for key merchandise offerings to share with clients privately and exclusively
  • Ensure client communication SLA's are being met by each stylist for clients to receive the best experience
  • Function as the primary point of contact for stylist team for any questions and/or customer service issues to be resolved.
  • Partners with key stakeholders to resolve issues as they arise and escalate to appropriate teams.
  • Approaches opportunities through a problem-solving lens, meticulous attention to detail, and always open to collaborative feedback
  • Flexible and able to quickly adapt to an ever-evolving business and keep pace with technology
  • Stays up-to-date & current on digital tools with a willingness to constantly learn new technology including bringing curiosity about new technology and how it is used to better performance and ways of working


· 3-5 years of previous management experience, preferably overseeing a commission-based selling in the luxury market space

· Previous people leadership experience including developing, training, and growing team members to maximize their full potential
  • Is digitally savvy and has experience in using multiple digital tools to sell & market to customers

· Bachelor's degree preferred

· Entrepreneurially driven and goal oriented with the ability to multi-task with little or no direction

· Proven experience managing sales goals & driving to results, including coaching to desired behaviors and performance expectations
  • Professional, resilient and an enthusiastic team player, with a demonstrated commitment to customer service excellence

· Is digitally savvy and/or has experience using digital tools to sell to clients

· Eager to work in a fast-paced environment on the cutting-edge of retail

· Motivated and results driven, excited by digital and eager to make an impact

· Strong organizational skills with the ability to manage multiple projects with competing demands for resources

· Excellent written and verbal communication skills with experience interfacing to all levels of leadership

· Proven track record achieving results

· Strong attention to detail

· "Win together" mentality

· Proficiency with MS Office Product Suite

· Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

· Travel less than 10%

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