CDI - Field Coach Trainer Paris (H/F)

JOB DESCRIPTION

As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Ambassadors to make the most of their product knowledge with a strategic approach to selling and client development.

RESPONSIBILITIES

Gap analysis

• Monitor and observe daily client interactions on the sales floor.
• Evaluate individual behaviors, knowledge and attitude against Tiffany standards.
• Partner with store leaders to identify store opportunities through sales dashboards and , Mystery Shopping and NPS scores

Elaboration of a Coaching Plan

• Share feedback with Retail Learning and Store Managers and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors
• Create a store learning and coaching action plan with individual targets and a timeline

Execution of the Coaching Plan

• Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
• Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
• Thanks to a close monitoring the collaborators, support the to yearly performance revie process of the teams
• Track coaching conversations, update training records for employees in LMS
• Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. regional training sessions, peer mentorship programs, employee experiences etc.

Onboarding of new comers

• Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee
• Establish clear instore follow up to ensure adaption and proficiency in all retail tools
• Follow up on a regular basis on progresses and gaps within this special audience

Support of the Retail Learning Manager

• Organize and/or facilitate classroom trainings for the retail teams
• Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions towards a store and its management team.

Support of the EMEA Retail Leaning Community

• As part of the Retail Learning Community you will be contributing to the conversations through feedbacks and sharing good practices.

QUALIFICATIONS

Proven Experience: A strong background in retail, management, sales training and coaching. We're seeking individuals who have a track record of driving exceptional results through their coaching and development skills.

Passion for People: Someone who genuinely cares about the growth and success of your colleagues. Your ability to inspire and motivate others will be essential in this role.

Exceptional Communication: You should possess excellent interpersonal skills and the ability to connect with individuals at all levels. Your training sessions and coaching strategies should be clear, impactful, and engaging.

Adaptability and Agility: Tiffany & Co. is a dynamic and fast-paced environment. We need someone who can adapt quickly to change, think on their feet, and thrive in an ever-evolving retail landscape. Including willingness to travel and work non-traditional hours including evenings and weekends.

Preferred Qualifications:

Graduate Gemologist degree or previous Gemological Institute of America (or equivalent) course work is preferred.

Jewelry industry experience

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