This job has expired

Senior Product Manager, Omni-Channel

Tory Burch
New York, New York, United States
Closing date
29 Sep 2023

Job Details

We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents' effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding for high performance.
  • Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
  • We are invested in your professional growth - you'll have access to free executive coaching on-demand.
  • We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
You are passionate about defining, assessing, and continuously evolving the roadmap across key omni initiatives, including digital in-store selling, clienteling, and omni fulfillment. In this role, you will develop a deeper understanding of our global retail store operations and the customer journey to drive product solutions that improve engagement and conversion. You're also resourceful and collaborative. A sense of humor is a plus!

A Day in the Life:

The typical day is... atypical. You might be:

  • Creating and articulating the Omni-channel product strategy and roadmap
  • Leading ideation, opportunity assessment, and launch of digital products that enable customers to have a frictionless experience
  • Collaborating with cross-functional partners, including Retail, Technology, CRM, Digital, and International teams to gather, review, and prioritize requirements
  • Fostering a culture of change management, leading with the "Why" and constantly driving transparency as well as collaboration across stakeholders to ensure strategic alignment
  • Translating roadmap initiatives into digestible EPICs with clear prioritization among features
  • Critically assessing existing capabilities to understand build vs. buy approach
  • Defining, monitoring, and assessing product initiatives through clear KPI's; institute tight learning loop with business and technology teams to continually inform product developmen
  • Launching and phasing solutions utilizing agile methodologies to build internal efficiencies and scalable technology development

The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:
  • 2+ yearseCommerce Product Management experience; Checkout and payments experience preferred
  • Experience with agile development teams and workflows within JIRA, Confluence and Roadmunk or similar systems; off shore development team experience is a plus
  • Understanding across eCommerce platforms, clienteling applications preferred, and retail systems (including POS) is a plus
  • Exceptional multi-tasking and project management skills to work cross-functionally, and manage deadlines against multiple deliverables
  • Comfort with ambiguity, and an instinct for taking initiative as well as working with agility
  • Passionate about Retail & eCommerce with an understanding ofboth the online and in-store retail landscape
  • Ability to prioritize opportunities, thinking critically about size of prize and feasibility
  • Excellent written and verbal communication skills
  • Comfortable actively working with engineers and participating in technical discussions
  • Self-starter with bias towards MVP delivery that aligns with longer term product vision
  • Maintains clear point of view while remaining flexible, when needed to foster productive collaboration

Why You'll Want to Join Our Team:
The Digital Product & UX team is a group of customer-centric problem solvers, with a growth mindset. We connect the dots by taking our company strategic objectives and making them tangible & measurable - while having some fun along the way. Communication and storytelling is how we foster relationships across the organization, and ensure we always lead with the "Why" behind everything we do. Ready to solve customer problems while leveraging innovative thinking and new digital technology? We want to hear from you!

How We Work Together
  • Adaptable - We change before we have to
  • Entrepreneurial - We own it
  • Collaborative - There's no "I" in Tory
  • Client & Brand Focused - We put ourselves in Tory's shoes
  • Live the Values - We show up for each other
  • Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range
The compensation range for this position is 132,000.00 USD - 150,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .


Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert