With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of brand partner business evolves, we, as a business, believe that for all other parts of the chain to work, our external partner locations must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our external partner locations are always a window to our great brands. As a result these locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
- Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales per hour (SPH), units per transaction (UPT), store audits and profitability.
- Identifying opportunities and collaborate with host store management in order to grow the business or improve performance.
- Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
- Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor are being executed; continually review standards to ensure clear and consistent execution.
- Analyzing store level reports and creating action plans to improve results.
- Leading weekly host store management meetings and participate in and contribute to regional PVH meetings.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Communicating with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
- You'll have a minimum of +3 years of progressive retail experience.
- You'll have a minimum of 2 years' store management experience in the service or retail industry.
- Extensive experience in delivering a high level of customer service in a brand retailer is essential.
- You'll have previous wholesale divisions within partner locations.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioral change.
- You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic, showing a clear presence on the shop floor.
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.