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Business Analytics Manager

Ralph Lauren
Hong Kong, Hong Kong
Closing date
8 Mar 2024

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Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

* Transform business data into quantitative manners that can drive actionable insight, create accurate prediction and drive effective business optimization
* Analyse complex business data to identify trends, patterns, support decision making and uncover new business opportunities
* Improve and develop business data metrics and analytics capabilities
* Build predictive model and algorithm to measure ad optimize business performance
* Apply best in class data science tools and technique
* Drive end to end BI strategy including data warehouse, modelling, mining and reporting
* Perform vendor management on system implementation and support

Essential Duties & Responsibilities

* Provide day to day BI, reporting, and application support to the business community as received via the Helpdesk and formal business engagement meetings Support
* Manage data warehouse ETL processes and BI applications
* Participate in integration testing and assisting in BI reporting
* Maintain and implement BI and data warehouse platforms
* Co-ordination of system problems and issue resolution
* Investigate and analyse Retail system issues
* Identify system/business area to resolve issue
* Agree corrective actions and confirm resolution in place
* Provide communication updates on issue progress and resolution Retail Development and Change Management
* Working with users to confirm scope, identify and document business requirements.
* Working with IT and users to identify system usage and solutions to support business requirements.
* Identifying changes to existing processes and impact on existing roles, responsibilities and functional structures.
* Production of Business Requirements documents, Business Specifications, Change Controls, Impact Analysis and Project Initiation
* Liaison between business users, 3PL IT team and support analysts across business areas to co-ordinate inter-dependent activities
* Co-ordination of Integration Testing, UAT and End to End Tests including production of Test Plans and working with users & IT to identify test criteria, test conditions and test data.
* Provide training and documentation to support full handover of solutions to Users
* Provide communication updates on change management status, risks & issues
* Where appropriate, manage end to end activities and phases of full project cycle
* Work with the business to ensure project benefits are realised through use of IT as defined in project approval criteria.
* Provide an effective application support service. This will involve liaison with external suppliers and US based support groups as well as internal customers.

Experience, Skills & Knowledge

* Minimum 7 years experience of business analysis & systems support with some degree of IT management experience
* Full Project life-cycle management experience
* Process Design and Improvement Experience
* Experience in multi-country Business Intelligence and Retail Application rollouts and support
* Fashion/Apparel experience
* Experience working with ETL and data warehousing
* Working within US based Global IT function
* Operating with organisations spread over many countries
* Relevant Project Management methodology qualification
* Business Intelligence tool qualification
* Experiences/knowledge in Business Intelligence such as SQL, stored procedures, database/data processing concepts, reports and dashboards development, excel macros, and business intelligence tools
* Process Improvement/Re-engineering experience
* Membership of relevant professional institution


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