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Senior Manager, E-commerce and Omni channel Solutions,GC

Shanghai, China
Closing date
7 Oct 2023

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Senior Manager

Job Details

Job Opportunity: Senior Manager - Greater China Ecommerce and Omnichannel Solutions

Are you ready to lead the charge in revolutionizing the luxury retail industry's digital presence? Join our dynamic team as a Senior Manager of Greater China Ecommerce and Omnichannel Solutions within our cutting-edge IT department. As a luxury retail powerhouse, we're seeking a visionary leader with a proven track record in e-commerce and omnichannel solutions to drive innovation, elevate customer experiences, and shape the future of retail.

The Role:

You will be responsible for leading strategic projects, providing technical solutions, and ensuring the stability of systems related to our e-commerce (.com, market places and OMS etc.) and omnichannel business units. The role requires a deep understanding of the e-commerce landscape in China, as well as a strong technical background in related systems.

Key Responsibilities:

Strategic Leadership:
  • Spearhead our global China ecommerce and omnichannel initiatives, setting the strategic direction for our digital ecosystem.
  • Lead and mentor a talented team of IT professionals, fostering an environment of collaboration, innovation, and continuous growth.
  • Develop and execute comprehensive project plans to deliver innovative solutions aligned with business objectives.

Technical Solutioning:
  • Utilize your deep technical expertise to architect and design world-class ecommerce and omnichannel solutions.
  • Stay at the forefront of technological trends, leveraging your knowledge to recommend and implement best-in-class systems and technologies.
  • Drive the evolution of our digital platforms, ensuring seamless integration and exceptional performance across channels.

Governance of System Stability and Performance:
    • Assume ownership of system stability, reliability, and scalability, proactively identifying and resolving technical challenges.
    • Collaborate with cross-functional teams to implement rigorous testing and monitoring protocols, ensuring optimal system performance at all times.
    • Manage and maintain a scalable and sustainable support model with internal teams and external vendors with right governance in place

Stakeholder Collaboration:
    • Engage closely with internal business units e.g. Digital, Ecomm, CRM, Retail teams to gather requirements, translating business needs into technical solutions.
    • Foster strong partnerships with external vendors and partners, negotiating contracts and managing relationships to enhance our technological ecosystem.

    • Proven experience (8+ years) in leading ecommerce and omnichannel solutions, preferably within the luxury or retail sector.

    • In-depth understanding of ecommerce platforms, market places, production information management system, data asset management system, content management systems, order management systems, and omnichannel technologies in Greater China market.
    • Proficiency in technical solution architecture, system integration, and API management.
    • Strong project management skills, with a track record of successful project delivery on time and within budget.
    • Experience and knowledge in dealing with projects based on web technologies like any programing language, web services, CSS, SQL, Java, CDN, etc.
    • Nice to have knowledge on hyper scalers like AWS, alicloud

    • Outstanding communication skills in Chinese and business level English and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
    • Exceptional leadership capabilities demonstrated through the effective management of cross-functional teams.
    • Adaptable to changes and being comfortable to deal with ambiguity
    • Committed, innovative and positive thinker on getting things done
    • Desire and passion to learn new technologies and keep abreast of latest advances and trends in digital technologies

Why Join Us:
    • Be a driving force behind transforming luxury retail into a digitally immersive experience.
    • Work within a global organization that values innovation, diversity, and collaboration.
    • Competitive compensation package and benefits, including opportunities for professional growth.
    • Shape the future of luxury retail by leading projects at the intersection of technology and customer engagement.
    • Thrive in a culture that encourages creativity, curiosity, and the pursuit of excellence.

If you're ready to make your mark as a Senior Manager of Greater China Ecommerce and Omnichannel Solutions, apply today and embark on an exciting journey to redefine the luxury retail landscape. Your expertise and leadership will shape the way our customers experience luxury.


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