Retail Manager

Retail Manager (m/f/d)

Wertheim Village

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About the role

As our Retail Manager (m/f/d), you will work as part of the Retail Managers team, who will align all operational activities and retail initiatives within the Village so as to achieve set sales targets and ensure outstanding guest experience.

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Key responsibilities

The key responsibilities of this role will include some or all the following.

Ensure that the Village achieves its set sales targets, retail strategy and provides an excellent customer experience

• Working closely with brand partners and assure a consistent execution excellence
• Assist and provide guidelines to store managers on profitable in-store presentation, customer service and ways of improving
• Coordinate and daily management of store staff, programmes and activities to achieve optimum inventory levels and merchandise selection at all times
• Provide accurate and timely management information with supporting analysis, through weekly and daily reporting, to Retail Director and/or Deputy Retail Director
• Work with the Leasing and Operation teams to ensure smooth implementation of programmes and new store opening and closures
• Communicate with the Learning & Development team on training needs analysis and suggest programmes of store staff development
• Provide insights to implement the Village retail strategy through analysis of fashion trends, customer behaviours and key seasonal dates
• Liaise effectively with Leasing and Operations teams in providing the support needed to achieve highest levels of customer satisfaction, compliance with all legal requirements and successful operational coordination
• Work closely with Legal, Operations, Service Managers and Brands to execute Brand Compliance checks and ensure stores comply to rules and regulations
• Contribute fully and communicate actions from Retail and Store Manager meetings to all parties
• Work within the Retail and Marketing teams building Retail Calendars and Key Brand Moments by providing key relevant information to effectively support the overall business

About You

We are looking for an individual who can display the following experience and skills:

• Degree education or relevant qualification is preferrable
• Proven experience in international luxury retail industry, ideally within a department store
• Able to work well with all levels across the business and customers with a creative and open minded capability to adapt to a fast pace environment
• Clear analytical capabilities, structured approach, and an eye for detail
• A customer focused approach with an innate understanding of quality service
• Fluent in English and German language, any other European language beneficial
• Energetic and hands-on approach
• Grown oriented and a tenacious self-starter
• Set high standards for yourself and the teams
• Instil an open, collaborative, international and energetic team culture
• A great communicator
• Instil trust and confidence
• High level of emotional intelligence and self-awareness
• Comfortable with ambiguity and influence change in matrixed environments