Client Relations Director, Mid-Atlantic & Central

The Director of Client Relations, MAC - in Market is responsible for driving in-market strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences, including High Jewelry events and all client gestures/gifting. Through extensive cross-functional partnership, this individual will focus on executing the overall client relations strategy in service of achieving Tiffany's key results.

• Develop a relationship with Market top clients to drive new and high potential client acquisition
• Develop and manage Market strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization
• Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI
• Host and entertain clients regularly to maintain and continue to build existing relationships with top clients
• Partner with retail leaders to develop the selling capabilities of the HJ Sales Specialists across the market in support of overall Client Relations strategy
• Establish and maintain strategic partnerships inside and outside LVMH to create "money can't buy" experiences that surprise and delight the client
• Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand
• Define and manage strategy and execution of charitable giving, client gifting and in-store day-to-day hospitality.
• Oversee local budget and calendar of actions/events
• Report on competitive insights and location activations
• Lead and coach to success a developing team

Requirements

• 10+ years of event management experience
• Must be based out of Chicago, IL.
• Must be creative with a high taste level
• Strong written, verbal and presentation skills
• Previous experience in a client relations / client facing role
• Luxury industry experience

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