Client Relations Director, Mid-Atlantic & Central

Tiffany & Co.
Chicago, Illinois, United States
Closing date
25 Oct 2023

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The Director of Client Relations, MAC - in Market is responsible for driving in-market strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences, including High Jewelry events and all client gestures/gifting. Through extensive cross-functional partnership, this individual will focus on executing the overall client relations strategy in service of achieving Tiffany's key results.
  • Develop a relationship with Market top clients to drive new and high potential client acquisition
  • Develop and manage Market strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization
  • Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI
  • Host and entertain clients regularly to maintain and continue to build existing relationships with top clients
  • Partner with retail leaders to develop the selling capabilities of the HJ Sales Specialists across the market in support of overall Client Relations strategy
  • Establish and maintain strategic partnerships inside and outside LVMH to create "money can't buy" experiences that surprise and delight the client
  • Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand
  • Define and manage strategy and execution of charitable giving, client gifting and in-store day-to-day hospitality.
  • Oversee local budget and calendar of actions/events
  • Report on competitive insights and location activations
  • Lead and coach to success a developing team

  • 10+ years of event management experience
  • Must be based out of Chicago, IL.
  • Must be creative with a high taste level
  • Strong written, verbal and presentation skills
  • Previous experience in a client relations / client facing role
  • Luxury industry experience


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