KSA Retail Manager - L'Occitane

Chalhoub Group
Closing date
1 Nov 2023

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For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

What you'll be doing

Our Retail Manager is responsible for implementing the regional retail goals and objectives, budgets and commercial targets in alignment with the Brand(s)' strategic direction for the short and long term.

In addition, the Retail Manager is responsible for the management of local retail networks, and managing the human capital in their region, directly or through Regional and Local Retail Teams ensuring excellence in retail performance.


Set up targets by segments of key customers per store and monitor performance vs. targets

Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers

Approve action plan to improve store top line and gross margin proposed by Area Sales Managers

Propose KPIs to be added to overall Retail's menu of manageable and simple drivers for store staff line targets

Propose topline and margin targets for budget of existing stores

Ensure that store topline developed during budget are accurate, achievable, challenging and meet management's requests

Propose remedial plan before store closure and phasing out plan during closure

Approve remedial plan for underperforming stores

Monitor Shop Expenses to not exceed the budget

Ensure new product launches or new season collections are properly explained to Area Sales Managers

Monitor that stock discrepancies and other variances in stores are kept at a minimum

Act as a coordinator between store network and back-office for smooth execution of activities

Ensure smooth coordination with Buying Team (e.g. Pre-Buying, Buying, Post-Buying, Product launches)

Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activities)

Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance

What you'll need to succeed

Communicating Effectively

Demonstrating Personal Resilience and Adapting to Change

Driving Innovation

Service Excellence

Business Acumen

Collaborating and Influencing with Respect and Trust

Demonstrating Strategic Vision

Driving Results

Being Inclusive

Demonstrating Customer Centricity

Developing and Engaging Team Members

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.


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