Client Service Advisor - UK native

Employer
Moncler
Location
PARIS, France
Closing date
29 Sep 2023

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Function
Retail
Level
Manager

Job Details

Moncler is looking for multilingual Client Service Advisors for our EMEA Client Service structure based in Paris.

Our Client Service Advisors will play a keyrolein developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

The main tasks will be:

-Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

-Assist clients during e-commerce sales with also the ability of cross/upselling

-Accurately track client details and requests using CRM systems

-Manage directly high-priority and escalated cases as well as relationships with top clients

-Take care of back-office activities for both e-commerce and retail channels

-Understand Moncler clients' needs, experiences and interests in order to improve the client experience

-Serve as ‘Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations

-Perform additional tasks upon request

Requirements:

·English mother tongue

·Fluency and sophistication in at least another European language as French, Italian, German, Spanish - any additional languages (as Russian…) is considered a real plus

·Previous experience in Retail or in a service and sales-oriented Client Service team in the Fashion / luxury industry

·Natural flair for dealing with people, empathy and intuition

·Action-oriented and drive for results, excellent team player

·Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

·Experience with e-commerce back-office activities and/or fraud checks is considered a plusks is considered a plus

Company

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