Sales Lead

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Overview
* Opens/closes store autonomously
* Leads, organizes & coordinates Customer Experience & Customer Support teams
* Stock Management
* Staff Sales & Cash Management
* Updates on Communication both verbally and using Business Tools
* RL Central Task Completion & Sign Off
* Lead Team Briefs in the absence of Manager
* Operations Lead
* Host with appropriate Language Skills
* Co-ordinate and deliver training sessions

Essential Duties & Responsibilities
Customer service
* Lead by Example to maintain and protect Brand Integrity whilst resolving customer issues
* Has significant impact on the sales results of assigned area/store
* Able to access, read and interpret key Business Reports
* Can make balanced, commercial decisions
* Can Lead a Walkround
* Coaches Individuals and Teams in the RL Selling Culture Sales Model Operations
* Lead a full count and complete floor set before trading commences
* Partner with the Floor Teams to identify Planogram Changes
* Review live inventory and complete call outs on RL central
* Able to complete commercial walk round and give feedback on stock position
* Receive and receipt delivery on IP and escalate discrepancies / in transits with Inventory Control
* Manage iPod replenishment throughout trading day
* Escalate all IT issues through Helpdesk
* Manage day to day H&S and rectify/escalate issues as needed Leadership
* Is a self-starter when it comes to completing work
* Influences and Motivates others to achieve common vision and goals
* Provides guidance and support to all Associates
* Coaches & Inspires the RL Way & Cultural Focus Areas
* Identify & feedback to colleagues & manager on performance

Experience, Skills & Knowledge

* 1 strategic cycle as a lead or supervisor within the retail sector
* Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
* Able to prioritize work load, meet tight deadlines and specified standards
* Excellent communication skills and the ability to engage, motivate and influence others
* Commitment to their own continuous development and supporting others
* Required language: English + local language