eCommerce Manager

Story mfg
South East England (GB)
Closing date
1 Oct 2023

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Job Details

eCommerce Manager

We are looking for an eCommerce Manager to take ownership of everything As eCommerce Manager you will be the person in charge of maintaining and creating strategy for our online business whilst upholding company standards and best operating procedure


Key Duties / Responsibilities:

Your duties will include, but are not limited to;

  • Ensuring smooth running of the Story mfg & Gentle Fullness eCommerce operations
  • Overseeing our internal web-shop dispatch & customer service teams
  • Ensuring seasonal and off-season Shopify uploads are completed accurately and in good time after handover from production
  • Overseeing all eCommerce and website imagery with the Brand Manager & Photographer
  • Managing our digital marketing agency to ensure constant supply of relevant imagery and strategic direction as well ensuring KPI’s are properly measured and met
  • Taking responsibility for the buying and merchandising of ensuring stock levels are well maintained and merchandising issues are creatively addressed
  • Working closely with the design team to ensure appropriate & constant releases as per our company critical path
  • With the General Manager highlighting and reviewing KPI’s to ensure annual commercial targets are met
  • Ensuring 5* luxury customer journey from acquisition through to delivery & aftercare
  • Taking ownership of everything logistics & packaging
  • With the Creative Directors, work closely with our developers to ensure constant proactive evolution of as well as keeping an eye out for bugs and functionality
  • Keeping up with market, eCommerce, logistics and technological trends to ensure strategic growth
  • Monthly & weekly reporting to the Senior Management Team


  • Strong experience with Shopify, Klayvio, Excel & GA is essential
  • Experience with Zedonk, Adobe Suite & Gorgias is preferred
  • Proven track record of implemented eCommerce strategy & growth
  • Experience of CRM & WMS systems
  • Experience of managing a team
  • A strong interest in the fashion industry & trends
  • Good eye for detail, ensuring a high standard of work and presentation
  • Ideally happy to commute to Brighton 2-3 days a week although remote application wills be accepted.


Story mfg. was born out of a desire for a more authentic, fulfilling and kind approach to fashion -- one that doesn't involve a trade-off between aesthetics and consciousness. We are a husband and wife team and work with a large group of dyers, weavers, embroiderers and tailors.

We want to make things and choices that help change the fashion industry for the better and show that being considerate and kind (to people and the planet) is not only important but an enormous strength. We believe fashion can be a form of social activism and that STORY mfg. can help create a more positive future

Find Us
85 Gloucester Rd

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