CRM Executive

An exciting opportunity has arisen for CRM Executive to join the team at Dover Street Market London within our Digital team. The ideal candidate will have experience in customer analytics and campaign analysis and will be comfortable working with large sets of data.

Key Roles & Responsibilities;

Data & Reporting

• Key point of contact for customer behaviour insights
• Analyse and prepare all customer and sales associate reporting
• Monitor CRM KPIs across channels, provide analysis
• Data management (Cashing up) – Integrity, segmentation, tagging, compliance and accuracy

Client Engagement

• Working with retail and eCommerce teams to ensure successful product launches and events
• Client DMs and Printed Matter
• Sale Preview segmentation
• Event invite lists & design brief
• Support Marketing Manager with automated email campaigns (e.g welcome)

Candidate Profile

• Experience in customer analytics and campaign analysis
• Comfortable working with large sets of data
• High level of proficiency in Microsoft Excel (Microsoft BI and SQL literacy not essential however recognised)
• Background in fashion or luxury industry
• Experience in segmentation and audience targeting tactics
• Hands on experience with CRM platforms

What We Offer 

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days 
• A generous Clothing Allowance 
• Up to 60% DSM Employee Discount 
• 50% discount on all Rose Bakery food and drink 
• Access to RetailTrust, our Employee Assistance Programme 
• Free extended access to Headspace for mindfulness and meditation
• 24/7 Access to our VirtualGP service 
• Cyclescheme and Eyecare Vouchers

Equal Opportunity 

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.