Training Manager
- Employer
- The Bicester Collection
- Location
- Ingolstadt, DE, 85055
- Closing date
- 1 Nov 2023
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Job Details
Title: Training Manager (m/f/d)
Based: Ingolstadt Village
KEY RESPONSIBILITIES:
BACKGROUND & SKILLS:
Based: Ingolstadt Village
KEY RESPONSIBILITIES:
- Evaluate all training initiatives to determine ways to improve the learning experience and adapt to any changes in the work place.
- Facilitates training for all VR and brand employees. Write materials in conjunction with VR Academy team, including participant workbooks, quick references, facilitator guides and presentation materials.
- Where appropriate, identify internal or external subject matter experts to deliver programs.
- Manage quality standards for all VR'S programs, products, and services.
- Enhance all retail training initiatives (i.e. sales, service, hospitality)
- Consideration the costs of planned programmes and keeping within budgets as assessing the return on investment is crucial
- Responsible for the training and development of corporate, and brand employees of all levels.
- Assist in the continuous updating and/or redesign of existing online training materials as well as training documentation.
- Ensure all online courseware development is delivered with high quality.
- Works with Management on specialized/personalized coaching
- Participates in workforce planning for organizational capacity to support business strategy by determining training needs for succession planning support.
- Exemplify the desired culture and philosophies of the organization and act as a role model for others, embodying the Company's core values.
- Work on special projects.
- Researching new technologies and methodologies in workplace learning and presenting this research
- Understand and use Mystery Shop results to meet specific needs to drive hospitality standards and guest experience
BACKGROUND & SKILLS:
- A bachelor's degree in education is required.
- 5+ years of hands on delivery/ development within a learning and development department. .
- Retail training background a must!
- Must have a proven track record in an established training department
- Collaboration skills and the ability to contribute within a team
- Excellent interpersonal and communication skills
- Must have a great deal of energy, enthusiasm, and passion for development
- Strong problem solving skills
- Project/programme management skills
- A clear understanding of people
- Language skills: fluent English and Germ an, any othe languages are benefitial
Company
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