Customer Care & Fashion Advisor – Barcelona – German (f/m/d)

Employer
Mytheresa
Location
Barcelona (Provincia), Cataluña (ES)
Closing date
5 Oct 2023

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Job Details

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – German (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

  • Advisory and support services for our international premium clients concerning the order process

  • Answering customer requests (phone calls and e-mails)

  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business

  • Continuous improvement of internal processes

  • Close cooperation with our Payment, Warehouse and Shipping departments

 

WHO YOU ARE

  • Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus

  • First experience in the customer care or any other service oriented industry

  • Working computer skills required (MS-Office)

  • Conscientiousness when dealing with customer-data

  • flexibility and ability to work under pressure, capacity for teamwork

  • Proactive, good organizational skills and time management


WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Language & e-learning courses
  • Staff discount
  • Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Individual support on mental health & well-being

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.



We are looking forward to your expressive application via our career site.

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