To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – German (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO
Advisory and support services for our international premium clients concerning the order process
Answering customer requests (phone calls and e-mails)
Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
Continuous improvement of internal processes
Close cooperation with our Payment, Warehouse and Shipping departments
WHO YOU ARE
Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
First experience in the customer care or any other service oriented industry
Working computer skills required (MS-Office)
Conscientiousness when dealing with customer-data
flexibility and ability to work under pressure, capacity for teamwork
Proactive, good organizational skills and time management
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Language & e-learning courses
- Staff discount
- Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Individual support on mental health & well-being
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
We are looking forward to your expressive application via our career site.