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Fulfillment Operations Manager

Ralph Lauren
High Point, North Carolina, United States
Closing date
23 Sep 2023

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Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Inbound Receiving Manager is responsible for the work and safety of multiple inbound departments or areas. This will not only include cross coverage of inbound areas in HPD, but also training and providing support across the campus. He/she will direct the flow of product from receipt to putaway through all processes in between. They ensure that staffing, supplies, and other resource requirements are provided in accordance with budgetary guidelines. They will also communicate production plans, staffing plans, department and company goals and other business needs to appropriate individual(s), and provide overall guidance for staff/team members and projects.

Essential Duties & Responsibilities
* Manage the movement of inbound receipts and putaway through the warehouse in a timely manner
* Monitor lock codes
* Yard Audit once a week
* Review achievements and required changes in goals/objectives resulting from current status/priorities
* Conduct presentations and meetings as required
* Responsible/Accountable for area safety results/issues, training, and implementing improvements · Work with admins to ensure the yard is current and accurate as well as paper work FTZ requirements · Continuous communication with our internal and external account services partners on objectives · Ensure a strong floor presence to support DCC's as well as associates.Other duties as assigned by senior leadership

Experience, Skills & Knowledge
· Experience with inbound operations and the ability to meet current SLA's · Culture
* Develop and maintain open and honest relationships
* Maintain positive relationships even under difficult circumstances
* Create an enjoyable work environment eliminating obstacles and developing best practices · Striving for Results
* Demonstrate and foster a sense of urgency and strong commitment to achieving goals
* Convey a strong sense of urgency and ability to drive issues to closure (lock codes, FCP's, etc.) · Efficient Execution
* Ability to prioritize goals, assignments, and tasks efficiently
* Manage competing priorities/ demands and ensure team is aligned through active listening
* Request additional resources to complete tasks as needed while adhering to budget limitations · Nurturing Relationships
* Meet business partners and/or customer needs while searching for ways to improve service
* Consider the ultimate impact that actions/decisions may have on business partners
* Seek feedback weekly/monthly/quarterly to find opportunities for improvement · Developing People and Talent
* Actively participate in identifying, evaluating, and developing talent as key back ups
* Provide feedback, coaching, and guidance to help others with their development
* Delegate assignments in a manner that promotes team develop of direct reports · Analyzing Issues and Solving Problems
* Gather information needed to diagnose problems and make effective decisions
* Ability to understand and apply new information, ideas, and concepts
* Ability to make sound and timely decisions on opportunities/issues requiring immediate attention · Promote Teamwork Promote teamwork among groups and work to resolve issues among team members Appropriately involve others in decisions and plans that affect them Understand and address the concerns and interests of others with different viewpointsWork to remove barriers that prevent collaboration PREFERRED SYSTEMS
* ProRep
* Kronos
* Microsoft Office Suite - Outlook, Word, Power Point, Access
* SYS01, SYSG-001, 566, and SYSG502 QUALIFICATIONS
* High School Diploma or equivalent required
* College degree preferred
* Significant experience working in a leadership position, warehouse/DC a plus
* Requires detailed understanding of the distribution center, management skills, business practices
* Keen judgment in applying policies and adapting standard methods to accomplish goals
* Extensive knowledge of protocol and communication skills
* Ability to maintain confidentiality
* Ability to work well under pressure


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