Senior Digital Data Product Manager

Shanghai, China
Closing date
25 Oct 2023

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Job Details

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Senior Data Product Manager will be the primary liaison between the COE and brand marketing, ecommerce, and retail teams, etc. This essential team member will provide a service model to identify and escalate brand needs and ensure best practices and common practices are operationalized and executed across brands, GC markets and connect globally.

  • In charge of CDP and other products development roadmap, design, iteration and application. Work closely with vendor and IT, base on business requirements design use cases, coordinate data diagram and provide solutions.
  • Responsible for CDP tagging and segmentation solutions to support business cases and applications requirements.
  • Leverage CDP and data products to provide analysis and insights for business decisions. Tracking and analyzing results of tagging, customer lifecycle management, marketing campaigns, customer experience excellence, etc. Provide solid data foundation for constantly optimizing.
  • Provide a service model to drive CDP and data products application among business team, analytic team, E-commerce team, CRM team, marketing team, IT and third party vendor.
  • Oversee the data integration between all relevant vendors and third parties, include but not limited to department stores, Clienteling, Tmall, JD, VIPShop, etc.
  • Ensure best practices are leveraged by brands across all channels and geographies
  • Analyze sales, site and customer data to identify opportunities to lower the cost of customer acquisition and increase customer lifetime value

The accomplished individual will possess...
  • Bachelor's degree or above, major in computer science, mathematics, statistics is preferred
  • Experiences with CDP launch or applications in retail or luxury brand
  • Familiar with retail and luxury industries, understanding daily operation of E-commerce, CRM, store operations
  • Own product manager experience of 0-1 data product build, Saas system, BI platform, data analytic tools is preferred
  • With good experience of tagging, customer profiling, behavioral data tracking, segmentation engine is a must
  • Experience with Tmall, JD data bank and other digital platform data integration is a plus
  • Good team player, strong communication and presentation skill, ability to work under pressure
  • Strong sense of business, data, logic thinking

This position reports to Director, Digital Data Operations & Optimization

Our Competencies for All Employees
  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at


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