Store Operations Manager - Chicago

Chicago, United States
Closing date
8 Oct 2023

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Job Details


The Store Operations Manager takes on the role of Brand Ambassador. They are responsible for driving store performance through managing both the back of house and front of house operations of their store and must be proficient in all aspects of the business. They recruit, manage, lead and support the development of their teams while working directly with their Store Director/Store Manager and other members of store leadership to strategically drive the business.

  • Ensure the Moncler Americas Sales and Service standards are embodied consistently by all store employees.
  • Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management).
  • Demonstrate sales leadership by playing an active role on the sales floor through CEM segments ensuring the highest level of customer service is provided and Moncler "Vibes" store goals are met.
  • Own all operational functions and daily operations within the store, ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving and expense management, adhering to business needs, company policies, guidelines, and procedures.
  • Conduct business analysis on sell-through reports and develop and implement action plans to ensure product is at the right place, at the right time through stock management, driving a superb client experience.
  • Maintain an organized and efficient back of house by adhering to the back of house Optimization standards and ensuring product care and integrity.
  • Analyze store productivity reporting and work closely with Store Manager and Regional Director in coming up with strategies to increase productivity and grow store business.
  • Serve as expert on all Standard Operating Procedures, Systems and Tools (e.g. RFID, Dynamics, POS, etc.) and effectively coach and ensure all staff complies with company initiatives. Encourage use of tools and systems by the team, leveraging them to create efficiencies that will help drive revenue.
  • Lead and oversee all operational activities & projects including the annual inventory process, floor and cycle counts, ensuring the store meets their goals. Analyze discrepancies and identify areas of opportunity.
  • Manage entire shipping and receiving process. Assesses actions to be taken to resolve receiving issues.
  • Ensure timely movement of merchandise while adhering to all procedures and guidelines, including but not limited to transfers, charge sends, after-sales etc.
  • Manage and oversee all POS functions to both support the sales team and meet store compliance. Ensuring high level of client service is being delivered at all times by the team.
  • Manage workflow of the entire after sales process, ensuring resolution, and an elevated client experience.
  • Identify opportunities and strategic plans for business process improvements, cost reduction, and efficiencies; communicate to Store Manager/Director with action plans.
  • Oversee supply ordering of all store, office, and shipping supplies.
  • Oversee maintenance and expense budgets of the store.
  • Collaborate with corporate Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency.
  • Coach & develop team of direct reports to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans.
  • Proactively, attract, recruit and hire a team of high caliber talent. Build a talent pipeline through networking and competitive shopping.
  • Ensure a consistent and Branded on-boarding experience for all new hires. Operational training for new and existing staff on all operating policies and procedures.
  • Assist as needed in store openings and remodels within the region and surrounding markets.

  • Bachelor's Degree or Equivalent
  • Minimum of 5 years Retail Management experience, luxury experience preferred
  • Experience in managing a team
  • Experience in Operations and proven track record of successful project management, sales generation, and employee development and relations
  • Proficient in Microsoft Office, POS, CRM & Inventory Management systems
  • Ability to communicate professionally and effectively with co-workers and customers alike
  • Possess strong leadership qualities and can galvanize a team around company initiatives
  • Possess strong attention to detail
  • Ability to analyze business and take business driving actions
  • Ability to stand and walk for majority of a 40-hour work week
  • Ability to work varied hours and days to ensure store is fully operational
  • Must have authorization to work in the country of employment
  • Must be willing to work overtime with short notice

  • Entrepreneurial
  • Sales and Client focused
  • Developing/coaching others
  • Relationship building
  • Effective communication
  • Problem solver


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