eCommerce Executive

Job Role: eCommerce Executive

Location: Head Office, White City Place, West London

Contract type: Full Time, 37.5 hours per week

Workplace Type: Hybrid (3 days office based)

About Us

ME+EM is one of the UK’s fastest-growing modern luxury fashion brands. As a direct-to-consumer business we operate in a truly multi-channel sense with seven London stores, as well as concessions in Harrods and Selfridges, supporting a rapidly expanding global digital business. 

​We are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding. 

Our goal is to make ME+EM as diverse and inclusive as we possibly can. We make sure everyone has a voice with annual engagement surveys, employee-led committees, focus groups and quarterly town hall meetings. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded.

​About the Role

ME+EM is looking for an eCommerce Executive to join our Digital team. This is a great role for someone who is looking to enter the eCommerce world and join ME+EM on its digital journey.

The successful candidate will report into our Head of Digital Commerce and work closely with the Digital team and wider Marketing team. This role is responsible for the daily management of UK and US sites for ME+EM including product enrichment, content management, visual merchandising, and trading of the site. This is an exciting opportunity to work in a fast-paced environment, so we are looking for a creative, organised self-starter with a keen eye for detail.

​Responsibilities

• Managing the product launch process end-to-end. This involves co-ordinating the information required from multiple teams within the business to ultimately ensure that all products are launched on time.
• Managing timely product enrichment data for both UK and US sites, ensuring all elements are present and correct for product launch.
• Working closely with the Online Merchandiser to ensure that monthly product drops are executed successfully and the end-to-end customer journey is considered.
• Updates to on-site content – product imagery, banners, homepage, blog content – to ensure it is always consistent and up to date.
• Executing daily visual merchandising of the websites with the guidance of the Online Merchandiser, considering brand values as well as commercial elements (stock and sales).
• Working with Online Merchandiser to build campaign landing pages that enhance the customer experience and deliver commercially.
• Maintain strong relationships with Buying, Design and Merchandising teams to ensure the product launch process is successful and site trade is optimised.
• Execution of all website SEO, including updating metadata, optimising site copy and any other SEO tasks that will help to elevate the brands online presence.
• Working with the Online Merchandiser to execute cross-selling opportunities across the sites - ensuring that these are in line with the latest collection and driving commercial value.
• Coordination of translation workflow, liaising with internal teams and external translation agency.
• Conduct regular audits of customer journeys, product, content, customer care and shipping pages to ensure there are no discrepancies and there is consistent messaging across the site.

About You

• Interest in the fashion and retail industry and passionate about the ME+EM brand.
• Creative with an excellent eye for detail
• Well organised with the ability to work under pressure to tight deadlines.
• Customer focused and commercially aware.
• Strong communication skills and ability to work collaboratively within a large team.
• Experience working with Magento and Contenful preferable.
• Experience of Google Analytics and Data Studio is beneficial.

Employee Benefits

• Full time employees receive 33 days annual leave, inclusive of bank holidays (prorated for part time employees) ​
• An additional day off to celebrate your birthday!
• Employee Staff Discount 
• Refer a Friend Scheme – cash incentive to refer a friend to work at ME+EM
• Annual Eye Care Voucher for a free eye test and money off glasses/prescription via Specsavers
• Sample Sales
• Monthly social and wellbeing events, annual summer, and Christmas parties
• Employee Assisted Programme (EAP) with Aviva and Square Health
• White City Place - free yoga and pilates sessions
• Company Pension Scheme Life Insurance and Income Protection Scheme
• Friends and Family Discount 
• Cycle to Work Scheme
• Tech Scheme with Currys PC world
• Length of Service Award
• Enhanced family friendly policies
• Paid absence leave
• Real Living Wage Employer

We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.

When uploading your CV, please do not include any symbols in the name, otherwise the system will not accept your application.

Please email isabelle.cran@meandem.com should you require any adjustments needed to take part in this recruitment process

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage