Temporary - Team Manager, PC Hooftstraat (maternity leave cover)

Key responsibilities

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively modeling the Tiffany Experience.
• Drive business through key product pillars and KPIs.
• Partner with Store/ Sales Manager to create, communicate and execute a vision for the sales team.
• Regularly communicate corporate strategies and initiatives to Client Advisors to increase sales.
• Partner with Store/ Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Client Advisors.
• Use sales reporting tools to create recommendations for increasing sales.

2. Clienteling and Service Excellence:

• Drive client development activities among individual team members to cultivate new and existing clients.
• Partner with Store/ Sales Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty.
• Partner with Store/ Sales Manager to execute the Clienteling Program to develop new customer base and grow the existing business.
• Partner with and ensure Client Advisors capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
• Partner with and ensure Client Advisors execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations.
• Assist in managing current customer base by cultivating new relationships and migrating existing customers at higher levels.
• Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.
• Partner with c to use the available coaching tools to ensure employees are providing a consistent luxury experience.

3. Operational Excellence:

• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

4. Talent Management:

• Partner with Store/ Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Set and communicate clear and challenging goals.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
• Partner to develop individual action plans with Client Advisors to increase sales and improve performance.

Profile :

• Minimum of 3 years of retail or luxury retail management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Strong leadership skills and the ability to engage and motivate team members.
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
• Strong verbal and written communication skills.
• Proven ability and desire to work in a fast-paced, changing environment.

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