House Assistant

JOB PROFILE

This role is responsible for supporting a service-orientated; customer focused and high quality, effective and efficient Post Room service.
Our aim is to achieve high levels of service covering the distribution of post and packages, general porter requirements and basic maintenance across our Horseferry & Marshall Street campus.

RESPONSIBILITIES

• Responsible for the stationery distribution and replenishment
• Collection and distribution of Samples/ Deliveries
• Portering and post sorting, franking, distribution
• Carrying out departmental desk moves
• Setting up meeting room furniture for events
• Carrying out floor walks & checks
• Work with the Assistant Team Leaders and House Assistant Manager - to provide excellent post room services
• To understand the business requirements to ensure that the service provision reflects the business needs and continually strives to enhance services
• To provide clear and regular communication to customers and ensure that post and deliveries is distributed in a timely manner
• Participate in H&S training to include: Manual Handling; Risk Assessments; COSHH and basic maintenance

PERSONAL PROFILE

• Previous experience in a post room or maintenance role
• Proven communication skills
• Basic maintenance
• Good IT skills and an understanding of systems
• Excellent customer service skills
• Ability to work collaboratively as part of a team
• Excellent personal presentation at all times