Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for a full-time Client Advisor to our studio in Harrods, London.
As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio.
You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customer building long-term relationships and you will receive a comprehensive training in retail sales.
We are looking for you with at least 2 years' experience from a similar position. You are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and clienteling experience. You also need to be fluent in English. Chinese language skills are highly meriting.
As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual.
We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position.
In the retail business you need to be flexible with your working schedule and this role will entail work during the weekends.
Apply today! We interview candidates continuously. If we find the right candidate the position may be filled before the last day of application.
We may perform background checks for this position.
Acne Studios is a Swedish fashion house with a multidisciplinary approach and global presence. Founded in 1996, the focus is on elevated ready-to-wear and accessories. Through founder and Creative Director Jonny Johansson’s interest in art, photography, music, architecture, and contemporary culture, Acne Studios has found an alternative path to fashion and creativity. Acne Studios has seen double-digit growth for most years since its inception with a turnover of >250 EUR million.
Acne Studios operates through own distribution channels and wholesale partners with >60 own stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. Each store has a unique distinctive character, yet with common key design elements reflecting the Acne Studios brand identity.
The Acne Studios Head Office is located in Stockholm, in a brutalist masterpiece that formerly housed the Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall aesthetic is again a reflection of the Acne Studios brand identity, telling the story of its history and global vision. Acne Studios also operates offices in Paris, New York, Shanghai, and Empoli outside Florence.
Following its ambitious sustainability work and focus on supplier relationships and longevity, Acne Studios has been independently verified as “Leader” by Fair Wear Foundation for six consecutive years. Acne Studios is an official member of the Fédération de la Haute Couture et de la Mode since 2013.