Store Manager

Founded in 2017, Naked Wolfe is a luxury fashion house that specialises but not limited to: Men’s and Ladies Footwear.

The four founders who remain firmly at the forefront of the business collectively bring a contemporary approach to Luxury Fashion. In a short time since Naked Wolfe’s launch, we have successfully disrupted the luxury fashion industry on a global scale we are looking for amazing talent to join our growing and dynamic team in our headquarters in London.

NAKED WOLFE has, of the July 6^th 2023, opened its first flagship store located at 55 New Bond Street Mayfair, London. The store spans over 7000 SQFT and has an amazing work and shopping environment with a first in class store design.

 

We have an exciting opportunity to join our Bond Street team as a full-time assistant manager.

As a Naked Wolfe brand ambassador, you should embody our Retail Values and deliver an outstanding customer experience whilst nurturing others. You will develop and maintain excellent customer relationships while promoting the brand image and culture. As a natural leader you will encourage story telling about our products. You will support the Shop Management to achieve and exceed set financial targets and operational efficiencies. On the shop floor you will have fun while learning about our clients, environment, and team.

 

What we need from you:

• Passion for luxury fashion & the Naked Wolfe brand.
• Smart in appearance.
• Strong interest and knowledge of current luxury trends in both music, arts and culture.
• Flexible and reliable.
• Good team member, helpful, approachable, and trustworthy.
• Interest and knowledge of current trends footwear and luxury trends.

 

The role:

• Encouraging the team to welcome all clients through the Naked Wolfe sales process, greeting, discovering, proposing, closing and client follow up to provide a memorable customer experience, following up diligently getting stock options for full fitting and trial process in an efficient and slick way.
• Engaging with customers to develop long lasting relationships, foster brand loyalty and delight them with your service enabling you to build your trust and credibility as a Naked Wolfe Brand Ambassador. Showing your team, the importance of this through excellent results and best practice.
• Maximising all sales and customer opportunities. The incentive of a financial reward will ensure that you inspire your team to meet and exceed their individual targets to reach your Store’s KPI and Sales performance.
• Supporting the Shop Management on initiatives to achieve and exceed set financial targets.
• Sharing an excellent understanding of product knowledge with the team; including our next day delivery in the UK offer to all retail flagship customers.
• Actively taking care of stock related duties including delivery processing, customer orders, store to store transfers, end of season returns and stocktakes.
• Ensuring visual presentation, store maintenance and housekeeping is kept to the company’s desired standard both on and off the shop floor daily.

 

HOURS:

Monday- OFF

Tuesday 1pm-7pm

Wednesday

10am-7pm

Thursday

10am-7pm

Friday

10am-7pm

Saturday

10am-7pm

Sunday

12pm-6pm

47 Hours/Week (including 45min breaks per day)

Required Experience:

 

• Personal Love to provide excellent customer service.
• Experience of 2+ years in a luxury fast moving retail environment.
• Ability to work towards sales targets; to interpret financial data.
• Loves learning and sharing product knowledge with customers and team.
• Maintaining excellent housekeeping and visual standards.
• Ability to monitor stock levels.
• Flexibility on working hours to support growth of the new flagship.
• Speed and efficiency with experience of shopping in our flagship.

Rewards:

Best in class annual salary.

Future options to enter the growing Naked Wolfe London head office team if that is a desire and goal.

Chances to work in our growing planned network of flagship global stores.

Base Annual Salary most competitive in class and commission most competitive in class