ServiceNow Configuration Manager

POSITION SUMMARY: As a ServiceNow Developer for the People Service Portal Global application within our HR Systems team, you will play a crucial role in designing, developing, and maintaining the ticketing management system to ensure seamless support and service delivery for our employees worldwide. You will collaborate with cross-functional teams to translate business requirements into efficient and effective solutions within the ServiceNow platform

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Collaborate with HR Systems and cross-functional teams to gather, analyze, and document business requirements related to the ticketing management system.
• Design, develop, and customize ServiceNow applications, workflows, and integrations to meet business needs, specifically focusing on the People Service Portal Global application.
• Act as a Global Product Owner for HR Module for Service Now.
• Configure and implement incident, problem, change, and request fulfillment processes within the ServiceNow platform.
• Develop and maintain ServiceNow modules, forms, scripts, reports, and dashboards tailored to the needs of the People Service Portal.
• Leverage your technical acumen to configure out-of-the-box workflows, meticulously fine-tuning and optimizing their performance to meet HR Systems' demands.
• Proficiency in a wide range of scripted aspects within the ServiceNow system, including Business Rules, Script Includes, UI Actions, and Scheduled Jobs
• Collaborate with UI/UX designers to create user-friendly and visually appealing interfaces that enhance the employee experience.
• Perform system testing, debugging, and troubleshooting to ensure the stability and reliability of the ticketing management system.
• Work closely with stakeholders to facilitate governance process, ensure successful deployment of system updates, enhancements, and new features.
• Stay up-to-date with ServiceNow best practices, new features, and industry trends to continuously improve the system's functionality and performance.
• Provide technical guidance and support to junior developers and team members as needed.
• Participate in regular meetings, code reviews, and knowledge-sharing sessions to foster a collaborative development environment.

QUALIFICATIONS & EXPERIENCE:

Experience:

• 2+ Years of experience in ServiceNow
• 5 Years overall experience in Software related discipline.

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience will be considered.

Skills:

• Proven track record as a skilled ServiceNow Developer, specializing in custom application development and workflow design.
• ServiceNow Certified Application Developer certification preferred.
• Comprehensive understanding of ServiceNow platform capabilities, including scripting (JavaScript, Glide), REST and SOAP integrations, and UI development.
• Strong grasp of ITIL processes, particularly incident, problem, and change management; experience with HR Service Delivery processes a plus.
• Proficiency in Agile methodologies and version control systems.
• Exceptional problem-solving skills, with the ability to translate intricate business requirements into effective technical solutions.
• Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
• Adept at both independent work and collaboration within a team-driven environment.
• Flexibility to adapt to evolving priorities and dynamic project needs.

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PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH