E-commerce Customer Care Advisor - TEMPORARY

We are looking for enthusiastic and hands on individuals to join our E-commerce Customer Service team on a temporary 6 week basis during our peak sale season, expected start date to be week commencing 6th November 2023. You will have excellent customer service skills with previous sales communication experience.

Responsibilities:

• Handling incoming calls and emails from customers worldwide.
• Dealing with and closing queries efficiently and accurately.
• Organising returns or exchanges.
• Working with couriers’ platforms on booking shipments, tracking order to ensure smooth delivery.
• Working with online software Shopify in different currencies on all self-portrait sites.

Skills

• Excellent time management and ability to multitask.
• Ability to build positive working relationships, both internally and externally.
• Target driven, hardworking; thrives in a fast paced environment.
• 1+ years’ experience in customer service, preferably fashion based.
• Strong written and verbal communication skills.
• Highly organised, strong administrative and record keeping abilities.
• London based - the role will be based full time in our Head Office in Central London.
• Second language advantageous but not essential.