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Customer Service Specialist (Tempo Determinato)

Ermenegildo Zegna Group
Novara, Piemonte, Italy
Closing date
4 Jan 2024

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Job Details

Customer Service Specialist - Fixed Term/Tempo Determinato


The Zegna Group is one of Italy's most famous family-driven companies, recently listed on the NYSE. Inspired by our founder Ermenegildo's vision and rooted in 112 years history, the brand Zegna designs, creates and distributes luxury menswear and accessories. Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions driven by the awareness that our actions today will shape our tomorrow. With over 500 points of sale, in 80 countries and 6,000 employees worldwide, we're as proud of our people as we are of our products, and we look for talented people that share our passion and commitment to excellence and authenticity.


As Customer Service Specialist you will be part of our team to be the point of contact in a B2B environment. You have a caring attitude, understand customer centricity and the ability to translate customers needs into effective solutions.
You are either an accomplished professional or at the start of your career, either way you are a good team player willing to grow in a dynamic environment.

  • First point of contact for Italian and European customers;
  • Accurate management of customer orders up to fulfilment;
  • Supervise product shipment with reference to seasonal order;
  • Manage commercial correspondence with customers, interfacing and collaborating with Area Manager, Logistic and Accounting Offices;
  • Handling of claims and information requests coming from clients;
  • Reporting Activities;

  • Communication, Customer Service and organizational skills
  • Computer (Office) skills with proficiency in Microsoft Excel.
  • Fluent English. Any additional language is an advantage.


For this role, we're looking for someone with:
  • Bachelor's Degree in Languages, Economics;
  • 1+ years experience in similar role;
  • Excellent English and Italian;
  • Excellent written and verbal communication skills;
  • Ability to work under pressure;
  • Problem solving and focus on results;
  • Ability to interact with business functions and customers;
  • Excellent organizational and technical skills;
  • No travel requirement


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