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National Director Field Operations, Food Services

Long Island City, New York
Closing date
27 Nov 2023

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Job Details

About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview: The National Director, Field Operations Food Services is responsible for all Food and Beverage operations as assigned, with direct oversight of NYC Trade Area units/management and indirect oversight for all other units. Achievement of results is realized through implementation of strategy, oversight of unit management and creating a positive work environment where unit managers are developed to achieve all Food Services goals and objectives. Responsibilities include team development and training, customer experience strategy and development, menu development and oversight, and maintenance of the unit brand standards, including culinary consistency.
Essential Functions:
  • Lead a team of leaders: Motivate, coach, and develop unit managers as team leaders, retail operators and business owners. Direct oversight of units within NYC Trade Area. Partnership with Trade Area Operations Directors for units outside of NYC Trade Area.
  • Serve as a resource, providing expertise on operations, staffing, safety, and company policies and procedures. Ensure teams adhere to Restaurant Division Best Practices to provide consistent best in class dining experience.
  • Support people leader development through collaboration with Trade Area Operations Directors in communicating company objectives and goals, participating in strategic talent review and succession planning process, facilitating quarterly check-ins and annual review processes.
  • Monitor P&L and key performance indicators by unit, communicating results and addressing opportunities to improve performance.
  • Conduct food division assessments ensuring operations meet our professional food service standards.
  • Partner with Trade Area Operations Directors and stores teams to ensure the integration of the restaurant division into the customer experience. Direct connection with Trade Area Operations Directors, providing transparency of successes, opportunities and needs.
  • Work closely with the Senior Director Restaurants in menu development that drive innovation, execution, efficiency, and profitability.
  • Ensure divisional commitment to meet the highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy.

Qualifications and Competencies:

We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply
  • Multi-unit management experience in a full- service restaurant operation. Safe Food Handling certification required.
  • Demonstrated knowledge of food industry finance, production, purchasing, & sustainability.
  • Ability to drive Back of House and Front of House standards with demonstrated experience managing multi-units and channels
  • Highly skilled in identifying, cultivating, recruiting, and retaining associate talent. Experience managing within a union environment.
  • Ability to read, write, and interpret instructional documents such as reports, procedure manuals and recipes
  • Understanding of P&L statements, food costs and payroll budgets
  • Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner. Ability to think creatively, strategically, and technically
  • Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
  • Ability to work a flexible schedule based on department and Company needs

Physical Requirements:
  • Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Involves close vision, color vision, depth perception and focus adjustment
  • Frequently lift/move up to 30lbs

This position is exposed to high levels of heat within an enclosed space


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