Department Manager

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
To demonstrate a true passion and respect for the Ralph Lauren clients, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the best in class client experience.

Essential Duties & Responsibilities

• Build a rapport with the client, identify their needs to Connect, Convert and Conclude the transaction through delivering the RL Experience
• To consistently achieve personal sales and KPI objectives
• To supervise the team to achieve their service, sales and KPI objectives
• Lead and promote teamwork through contribution to a team sales objective
• Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
• Create and foster a database of clients through the company clientelling tool
• Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
• Deliver a memorable fitting rooms experience whilst following all policies and procedures for fitting room service
• Ensure ease of the client shopping experience through product presentation and overall store maintenance
• Actively participate in all merchandising activities including but not limited to: daily stock maintenance, replenishment, product transfers, folding and floor changeovers in line RL standards
• Communicate product and client feedback to store managers and head office
• Deliver team meetings and trainings that inform, motivate and inspire the teams

Experience, Skills & Knowledge

• Minimum of 1-3 strategic cycle in a retail managerial role
• Possess strong communication and interpersonal and influencing skills
• Be action orientated and solution driven to achieve results