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HR Operations Coordinator, Asia Pacific (Japanese, Mandarin & English speaking)

Employer
Burberry
Location
Hong Kong, Hong Kong
Closing date
14 Feb 2024

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Job Details

RESPONSIBILITIES
  • Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers
  • Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
  • Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
  • Create documentation in support of the disciplinary process
  • Ensure colleague queries and tasks are resolved in timely manner
  • Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
  • Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
  • Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
  • Support with simple reward administration during key annual activities
  • Support the training and upskilling of the HR Service Desk Advisors
  • Act as the escalation point for managers
  • Support with ad-hoc projects and other duties where required


PERSONAL PROFILE

  • Ability to manage own workload against changing priorities
  • Excellent customer service skills
  • Works well under pressure and with the ability to meet tight deadlines
  • Strong attention to detail
  • Computer literate - MS Word, Office, Teams
  • Experience using an HRIS or equivalent (essential)
  • Experience working in a HR service delivery role (preferred but not essential)
  • Good verbal and written skills in Japanese, English, Cantonese and Mandarin

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