HR Operations Coordinator, Asia Pacific (Japanese, Mandarin & English speaking)

Job Details

RESPONSIBILITIES

Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers
Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
Create documentation in support of the disciplinary process
Ensure colleague queries and tasks are resolved in timely manner

Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
Support with simple reward administration during key annual activities
Support the training and upskilling of the HR Service Desk Advisors