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Sales Audit Chargeback Analyst

Wayne, New Jersey, United States
Closing date
26 Nov 2023

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Job Details

The Chargeback Analyst will be the key contributor in the daily activities relating to credit card disputes for all of our Houses. This will require open communications between Stores, Regionals, Security, and various Departments with all areas to ensure we account for accurate documentation in order to respond prior to due dates and assist with the reduction fraudulent claims.

Job Description

KERING Sales Audit Chargeback Analyst

Job Family: Finance - Sales Audit

Job Title: Sales Audit Chargeback Analyst

Location: Wayne, NJ

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination".

  • Navigate through various Acquirer/Processor sites to retrieve Credit Card Disputes for Retrievals and Chargebacks
  • Locate appropriate documents (register receipts, proof of delivery and any communications directly with customers) in various systems that will be used to respond to each Credit Card Dispute
  • Review documentation to ensure receipts are compliant with Credit Card Regulations
  • Identify problems with receipts and escalate issues to management for further detail review
  • Identify potential fraud with various types of transactions with discounts, credit cards, voids, and gift cards
  • Prepare all documentation correspondence along with explanations that will need to be loaded onto Acquirer/Processor site prior to expiration dates
  • Maintain daily and weekly logs of all Credit Card Disputes
  • Review Credit Card Dispute logs to identify trends and report them to management
  • Some knowledge of various credit card association rules and regulations to ensure the Houses are following current industry standards and remain PCI compliant. Report all issues to management for further review
  • Participate in weekly and monthly meetings to review Credit Card Disputes and assist with the Reporting of Bad Debt to each House
  • Develop and lead initiatives to improve processes related to Store Register Procedures

  • 3-5 years general experience in a retail environment
  • Analytical and problem-solving skills and ability to analyze a problem and direct appropriate course of action
  • Strong communication and follow up skills
  • Detail oriented, curious to learn, and eager to address discrepancies
  • Able to meet hard deadlines, multitask, and work in a fast-paced environment
  • Ability to understand multi-brand environment and work with all levels of management
  • Effective organizer
  • Ability to communicate effectively and present information one-on-one, small groups, functional leaders, and senior management
  • Ability to quickly gain proficiency in new/multiple financial systems
  • Strong knowledge of Microsoft Office

Job Type

Start Date

Full time

Kering Americas Inc.


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