Guest Relations Ambassador

The Bicester Collection
Ingolstadt, DE, 85055
Closing date
2 Jan 2024

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Customer Service

Job Details

Guest Relations Ambassador (m/f/d)

Ingolstadt Village


You will represent Ingolstadt Village as Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit at Ingolstadt Village. You will deliver and promote all services and Village activities.

You have a strong experience with international guests and have a full understanding of 5* guest services requirements as you have worked in a 5-star hotel or restaurant and know how to organize and serve High-Networth guests.

With your adaptability, very good German and English language and strong interpersonal skills you will provide the personalised and memorable hospitality experience that will delight our visitors.

  • You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.
  • Offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
  • Act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offer)
  • Promote a range of innovative and efficient 'concierge style' services including: Hands-free Shopping Service, valet parking, airmiles redemption, transport services such as Shopping Express® daily coach service
  • Promote the current exhibition/ marketing and tourism campaigns to our guests (On certain occasions, you will sell some showcased items or artwork pieces)
  • Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
  • Manage the lounge area and ensure all requirements for daily operating and events (logistics, lounge calendar management, F&B and collateral inventories, taxi bookings, external supplies, communication with involved teams, hospitality)
  • Follow up of invitations and central point of contact for the event attendees
  • Ensure that Ingolstadt Village standards, procedures and policies are adhered to at all times
  • Manage customer complaints (received by email or directly through the Information Center Team) and liaise with respective departments to give a quick solution to guests.

  • Be engaging, dynamic, proactive, informative and team-player.
  • Capability to think creatively on guest feet and provide flexible and innovative solutions to daily challenges and opportunities.
  • Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
  • Solid understanding of the international luxury customer and their cultural norms and values
  • Ability to assist in projects and to work effectively within a team, as well as act autonomously
  • Knowledge of branding
  • Experienced in delivery service
  • Strong interpersonal and communication skills
  • Attention to detail, responsible and able to work without close supervision
  • Well-organized
  • Ability to multi task and prioritize
  • High level of service
  • Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, Powerpoint)
  • Very good German and English; any other languages are benefitial


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