Evaluate all training initiatives to determine ways to improve the learning experience and adapt to any changes in the work place.
Facilitates training for all VR and brand employees. Write materials in conjunction with VR Academy team, including participant workbooks, quick references, facilitator guides and presentation materials.
Where appropriate, identify internal or external subject matter experts to deliver programs.
Manage quality standards for all VR'S programs, products, and services.
Enhance all retail training initiatives (i.e. sales, service, hospitality)
Consideration the costs of planned programmes and keeping within budgets as assessing the return on investment is crucial
Responsible for the training and development of corporate, and brand employees of all levels.
Assist in the continuous updating and/or redesign of existing online training materials as well as training documentation.
Ensure all online courseware development is delivered with high quality.
Works with Management on specialized/personalized coaching
Participates in workforce planning for organizational capacity to support business strategy by determining training needs for succession planning support.
Exemplify the desired culture and philosophies of the organization and act as a role model for others, embodying the Company's core values.
Work on special projects.
Researching new technologies and methodologies in workplace learning and presenting this research
Understand and use Mystery Shop results to meet specific needs to drive hospitality standards and guest experience
BACKGROUND & SKILLS:
A bachelor's degree in education is required.
5+ years of hands on delivery/ development within a learning and development department. .
Retail training background a must!
Must have a proven track record in an established training department
Collaboration skills and the ability to contribute within a team
Excellent interpersonal and communication skills
Must have a great deal of energy, enthusiasm, and passion for development
Strong problem solving skills
Project/programme management skills
A clear understanding of people
Language skills: fluent English and Germ an, any othe languages are benefitial
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