E-Commerce Assistant Manager

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

This person has experience working in a dynamic ecommerce team employing best practices, displays strong attention to detail, works with a sense of urgency and are skilled in merchandising and operations. Ability to work on multiple projects at once, taking ownership and initiative.

Job Responsibilities:

• Partner closely with HQ teams to develop overall site strategy in order to grow US business
• Run weekly shipping and product availability report to understand missing product on site
• Maintaining and monitoring report accuracy
• Responsible for strategic product ranking on two OTB sites
• Monitor inventory levels to ensure stock depth
• Work with buying team during market to guarantee depth and proper assortment based on historical data
• Continuous audit of site to ensure merchandising of collections is correct and images are accurate
• Analyze the customer experience and make suggestions to optimize conversion rate
• Partner with email coordinator on newsletter cadence and propose product pushes based on market needs, ensure copy and links are driving to correct PDP/PLP
• Ensure warehouse is processing shipments in a timely manner
• Provide support for the warehouse team
• Coordinate packaging replenishment requests with warehouse and Omni Channel stores
• Train new stores on Omni Channel features and best practices
• Monitor Omni Channel data to ensure healthy balance from all stock points
• Manage external customer service agency and answer all escalations for two OTB sites
• Partner with marketing team for special collaborations and on-site content
• QA websites on a monthly basis to identify growth opportunities/best practices in US market

Qualifications and Education Requirements

• 3 years of ecommerce experience working in operations
• Strong proficiency with Excel
• Ability to read reporting
• Understanding of paid marketing channels and how they impact brand perception and performance
• Strong communication skills and entrepreneurial spirit
• Demonstrated experience meeting deadlines
• Experience working on an ecommerce platform (Salesforce Commerce Cloud preferred)
• Familiarity with web analytics tools (i.e. Google Analytics, Adobe Analytics)

Salary Range: $70-75k

#MM #OTB #LI-AR