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Store Manager - Calvin Klein Underwear Napoli

Calvin Klein
Napoli, Italy
Closing date
26 Nov 2023

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Full Time

Job Details

PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions, such as Tommy Hilfiger and Calvin Klein, that have made our company one of the leading lifestyle apparel manufacturers in the world.

At PVH we take great pride in passion, integrity, individuality, collaboration, and responsibility, and we believe these attributes will be key competitive advantages.

Our people are our greatest asset, and we believe that investing in our talent will allow us to continue to grow our business.


Ensure store performance and continuous improvement of the customer experience through optimal management of Deputies, in-store resources, territory relations, cascading and follow-up processes and projects.

Customer Experience and Territory Management
  • Acts as a role model with respect to the Customer Experience of the store.
  • Ensures that the CX is properly known and acted by Sales staff and identify with the relevant Deputy any corrective actions in terms of feedback, training, coaching.
  • Cultivates and develops collaborative relationships with neighboring businesses to promote or join common go-to-market initiatives and regularly conduct competitor's analysis and benchmark.
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community

  • Is responsible for the professional development of all store personnel.
  • Defines together with Deputies, and transfers to the Area Manager, the training needs of Store staff
  • Manages performance evaluation processes and proposes development plans for all Store staff
  • Manages the recruiting process for point-of-sale figures
  • Qualifies the Area Manager on FTE and role requirements
  • Oversees workforce planning managed by Deputy

Operational Excellence
  • Through monthly, weekly, and daily coordination mechanisms with Deputies, manages store priorities, considering retail calendar, projects and process cascading. Transfers any re-planning needs to the Area Manager.
  • Ensures proper cascading of processes and information, also making sure to collect bottom-up feedback and transfer it to the Area Manager
  • Implements best practices received from the experience of other stores
  • Stimulates and facilitates the generation of innovation and/or improvement proposals from Store staff

Sales and KPI
  • From the data provided by the Business Analyst, analyze the business performance of the store and identify any actions to be activated

  • University Degree in Economics or related studies
  • At least 5 years' experience in similar role within structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • Ability to work under pressure and meet assigned deadlines
  • High level in local language and in oral as well as written English communication

  • A company culture that fosters development, offering training and learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality, and individuality
  • A super modern approach to Fashion, Omnichannel, we are pioneering the industry
  • A hybrid-working program that empowers our associates to work from everywhere (where applicable)
  • A yearly welfare program, iOS devices, superb Application to enhance collaboration
  • A best-in-class People's Place inside the Milan Office
  • A fantastic environment where you can fail fast and learn fast


For five decades, CALVIN KLEIN has been a cultural catalyst, creating a legacy of iconic imagery and provocative conversation while retaining its American DNA and youth-inspired designs. Our associates are a group of talented individuals with unique personalities and perspectives. At CALVIN KLEIN, we take risks, embrace differences and strive to make a positive impact on the world. Above all, we care passionately for the brand, our customer and each other. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, CALVIN KLEIN is one of the world’s largest and most successful designer fashion brands. We are driven by our associates, creating one of the most visionary workforces in fashion. We are proud of who we are, what we do, and the future we are creating. Global retail sales of CALVIN KLEIN products exceeded $8 billion in 2017, and CALVIN KLEIN branded products are distributed in 110+ countries. CALVIN KLEIN employs a worldwide network of over 10,000 associates and operates more than 2,000 free-standing stores globally. Calvin Klein, Inc. was acquired by PVH Corp. in 2003.

Company info
020 589 9888
1013 AP

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