Human Resources Associate

Jacksonville, Florida, United States
Closing date
28 Dec 2023

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Job Details

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: HR Associate

Schedule: Monday - Thursday 10am - 7:30pm & Friday 10am - 5pm

Onsite in (North) Jacksonville

Primary Purpose:

The HR Associate will provide first line HR support to our onsite teams in the Jacksonville Fulfillment Center to ensure success in daily business operations. The HR Associate will play a key role across the core HR functions including onboarding and orientation, recruitment, employee engagement, records management and employee relations. Reporting to the Sr. HR Manager, this role will require strong organizational skills, great customer service and a focus on driving HR excellence and process improvement.

The successful individual will leverage their proficiency in   Human Resources   to...

  • Support hiring managers during the recruitment process - screen resumes, schedule interviews, assist in selection, and coordinate offers
  • Complete onboarding tasks including I-9 verifications and employee ID cards
  • Schedule and facilitate orientation for all new hires
  • Liaise with leadership and security for administration of badging process for building access and timekeeping

Client Support
  • Actively pursue knowledge of business practices, policies, organization structure, roles and responsibilities to better understand the business
  • Build relationships with employees of all levels; be available and responsive to requests and inquiries
  • Plan and facilitate events, engagement activities and recognition programs
  • Create training materials and lead training sessions for people managers and employees on employee benefits, systems and policies

Employee Relations
  • Maintain a positive employee relations environment through Tapestry's Open Door Policy
  • Partner with HR Partners and leadership to investigate and address employee relations issues
  • Participate in coaching, counseling and development conversations

Performance Management
  • Provide support for the Performance Management (PM) process via communication of deadlines, scheduling groups for PM activities and monitoring completion rates
  • Coach people managers regarding policies and procedures; ensure policies are administered fairly and consistently
  • Review Corrective Actions and partner with people managers on the corrective action delivery process

HR General
  • Ensure confidentiality and proper retention of HR department records, employee files and HRIS uploads
  • Maintain reporting measures for corrective actions, terminations and recruitment
  • Calculate and distribute turnover metrics
  • Manage HR communication channel; create content, post updates and review content regularly to ensure relevance
  • Update existing HR department SOPs and create new SOPs as required
  • Participate in and/manage additional administrative tasks and special projects

The accomplished individual will possess...
  • Bachelor's degree with 2-3 years' experience in Human Resources field (preferred experience supporting a distribution and/or manufacturing organization)
  • HR experience required (recruitment, employee relations, coaching/counseling)
  • Excellent attention to detail, superior communication, customer service and follow-up skills
  • High degree of self-motivation and accountability with the ability to handle confidential materials
  • Knowledge of and experience with HR systems, competencies, and best practices
  • Flexible and adaptable to changing business requirements, demonstrating a high degree of urgencyand the ability to prioritize tasks
  • Excellent computer proficiency: Word, Excel, and Internet proficiency
  • Ability to work flexible hours - evening and weekend
  • Exposure to manufacturing or fulfillment/distribution operations, a plus.
  • Bi-lingual Spanish preferred

Our Competencies for All Employees
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at #Li_KM1


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