IT Coordinator

The purpose of this role is to provide IT and systems support for the companywide operation.

Main Responsibilities:

Hardware:

• First onsite point of contact for all hardware support matters (endpoint, LAN devices, fixed phone, mobile devices etc.), with support from 3rd party providers
• Managing the relationship with 3rd party hardware support providers, including IT Support provider
• Administrating and accounting for all company hardware purchasing/disposals
• Working cross functionally across HR and Ops team to ensure all IT requirements are in place for team members onboarding/offboarding
• Proactively maintaining IT devices by reviewing the asset list regularly, organising repairs and upgrades as necessary and working with IT Support provider on a monthly asset review
• Support Operations Director with the IT strategy for the company
• Responsible for IT, landline and mobile asset management and uphold reporting to the Operations Director

Software:

• First onsite point of contact for all software support matters
• Working closely with IT 3rd party to resolve all internal software IT issues
• Managing the relationship with 3rd party software support providers
• Administrating and accounting for all company software’s (M365, Adobe…etc.)
• Responsible for creating and delivering timely IT training support documentation company wide
• Support delivering processes that uphold the efficiency in software use and future developments

Systems:

• First onsite point of contact for all systems support matters
• Administrating and accounting for all company core system (ERP, POS, Financial Accounting) platforms (RLM, Cegid Joor etc.)
• Working with 3rd party support providers to ensure maintenance and support for all integration touch points between systems (API, SFTP, EDI etc.)
• Support Operations Director with the Systems strategy for the company and future developments
• Support delivering processes that uphold the efficiency in systems

Projects:

• Supporting ad hoc departmental and team projects specialist IT and systems projects

Required Skills and Experience:

• At least 3 years’ experience in an office environment, ideally in a creative industry
• Advanced IT knowledge
• MAC & PC experience
• M365 administration and delivery experience, across SharePoint/OneDrive, Outlook, Teams
• Experience of server virtualisation (VMware), Microsoft Active Directory, Microsoft Intune, other MDM software preferable
• Well rounded in MS Office packages: Word, PowerPoint, Excel, and Outlook.
• Proactive and able to work in a fast paced environment
• Excellent communication skills
• Well-presented and meticulous
• Effective multitasker
• A firm project management understanding
• Confidential and professional at all times