HR Operations Coordinator (6 month FTC)

As an HR Operations Coordinator, you'll handle employee lifecycle processes and resolve HR queries. With your attention to detail and customer service skills, you'll deliver accurate and professional HR administration services.

This is a 6 month Fixed Term Contract

RESPONSBILITIES

• Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers
• Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
• Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
• Create documentation in support of the disciplinary process
• Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
• Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Support with simple reward administration during key annual activities
• Act as the escalation point for managers

PERSONAL PROFILE

• Ability to manage own workload against changing priorities
• Works well under pressure and with the ability to meet tight deadlines
• Strong attention to detail
• Thrives on making recommendations that provide solutions and efficiencies and presenting proposals at team meetings.
• Excellent communication skills, both verbal and written. With the ability to listen and connect with the ability to listen and connect with the customer.
• Has the ability to say 'no' positively.
• Use acquired experience/ knowledge for relationship building and training.
• Availability to work on broader level projects.
• Experience working in a HR service delivery role (preferred but not essential)