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MTM Manager

Ermenegildo Zegna Group
Manhasset, New York, United States
Closing date
12 Mar 2024

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Full Time

Job Details

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.
As a Made to Measure Manager, you will manage and develop the MTM business within the store by promoting the activity, developing a client base and ensuring that appropriate service standards are maintained.

Reporting directly to the Store Manager, you will be responsible for optimizing the sales development of the store and maintain a personal customer base.

  • Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
  • Monitor all MTM customers and develops strategies with the sales team that are focused on retention.
  • Participate in MTM selling activities with the team.
  • Support second fitting appointments
  • Train and develop MTM skills with the sales team: Ensure that all staff can communicate effectively to customers on MTM services.
  • Organize and deliver MTM training in the Stores; including product measurement training and order processing overview.
  • Actively promotes MTM services outside the Store.
  • Act as an ambassador of the Company representing the appropriate image and style.
  • Participate in relevant local events to promote brand and store.
  • Create partnerships, connections with local network!
  • Maintain MTM area ensuring all tools are current and easily accessible for the sales team
  • Enter all MTM orders through FIT and communicates special requests to HQ
  • Provide the sales team with order confirmations via email.
  • Maintain MTM order chart and update sold out fabric
  • Work with MTM Administrators to manage any delivery or customs issues for product imports
  • Produce weekly and monthly sell-out analysis; Analyze selling reports and develops business strategy
  • 3-4 years of experience in garment construction and sizing
  • Ability to self-learn and self-develop
  • Key role in organizing and managing MTM related events successfully.
  • Proven record in consistently providing and ensuring customer service that communicates luxury.
  • Demonstrated intimate knowledge and understanding of products and Zegna collection.
  • Team leadership experience includes coaching operational, technical as well as customer care skills
  • Experience with driving performance and achieving results through cross function collaboration.
  • The hiring range for this position ranges from $80,000 - $100,000 annually. The rate of pay will be dependent upon candidates' relevant skills and experience.


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