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Ecommerce Manager

Employer
Studio Nicholson
Location
London Fields, Hackney, London
Closing date
28 Dec 2023

View more

Function
Ecommerce
Level
Manager
Contract Type
Permanent
Hours
Full Time

Job Details

We are seeking a dynamic and experienced Ecommerce Manager to join the Digital team at our London-based fashion brand. As the Ecommerce Manager, you will play a pivotal role in driving the online success of Studio Nicholson, overseeing the execution of our digital strategy. 

With a focus on delivering an exceptional online shopping experience, you will be responsible for optimising the performance of our ecommerce platform, managing product launches, and implementing innovative digital marketing initiatives. The ideal candidate will possess a deep understanding of the luxury fashion industry, a keen eye for detail, and a proven track record of successfully managing and growing e-commerce operations.

 

Responsibilities

  • Oversee the day-to-day operations of the ecommerce website, ensuring a seamless and user-friendly shopping experience
  • Collaborate with cross-functional teams to update product listings, optimise content, and implement site enhancements
  • Responsible for all ecomm photography; from working with the Production team on briefing shoots, through to uploading retouched imagery to site  
  • Ownership of all product creation and management
  • Management of product categorisation and VM   
  • Responsible for the creation and communication of seasonal and ad-hoc promotions
  • Primary contact for Japanese and South Korean ecomm partners: responsible for ensuring communication of collection, strategy and functionality 
  • Use analytical tools (such as GA4) to provide insight into site performance and identify areas of opportunity to improve site performance and enhance the customer experience
  • Ensuring all devices are optimised to deliver the best possible journey for the customer
  • Work closely with the digital marketing team to provide insight into customer behaviour and product insight to support marketing campaigns across the channels
  • Implement strategies to enhance the overall online customer experience, from navigation to checkout
  • Monitor customer feedback and implement improvements based on insights
  • Utilise analytics tools to track and analyse website performance, user behaviour, and sales data
  • Generate regular reports and provide actionable insights to inform decision-making
  • Coordinate with the operations team to ensure accurate inventory management and timely order fulfilment
  • Implement efficient shipping and return processes to enhance customer satisfaction

 

Qualifications

  • Proven Experience: Minimum of 2 years of experience in e-commerce management, preferably within the premium or luxury fashion sector
  • Technically minded: Proficient in Shopify and ideally Zedonk. Familiar with CMS platforms, Adobe Suite and other relevant technologies
  • Analytical Skills: Proficient in using analytics tools (i.e. GA4) to track and interpret data, driving informed decision-making
  • Creativity: Ability to propose innovative ideas and think creatively about enhancing the online customer experience
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse team

     

 

Company

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