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Operations Coordinator

Dover Street Market
London (Greater) (GB)
Closing date
29 Dec 2023

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Coordinator / Executive
Contract Type
Full Time

Job Details

We are looking for an Operations Coordinator to join our team to facilitate efficient operation of the DSM retail store and head office and ensure a high standard of service provision for both sites, while closely managing associated costs. You will work across a variety of departments and disciplines to help deliver an amazing experience for our clients.

Key Responsibilities: 

Maintenance / Health & Safety

  • Own the reporting process and ongoing list of open maintenance issues
  • Maintain record of existing vendor details and source new vendors when needed
  • Partner with retail store team to proactively identify and address maintenance or H&S issues
  • Understand in detail the H&S requirements of the office and store
  • Arrange planned and reactive maintenance of retail store and office sites
  • Communication with third party service providers

Office Management

  • Provision of office supplies and refreshments
  • Ensure cleanliness and upkeep of the office and functionality of all equipment
  • Main point of contact for building Facilities Manager
  • Contribute towards office improvement or development projects

Cost Control

  • Track spending across all budgets the department is responsible for
  • Create purchase orders and manage the full approval and payment process
  • Review invoices, querying details with vendors or internal staff where necessary
  • Contribute towards budget reviews and spending forecasts

IT Asset Management

  • Maintain an accurate record of all IT assets issued to employees, including hardware and software licenses.
  • Manage requests for new hardware and software
  • Communication with third party IT partners

Ideal Candidate 

  • Previous retail experience (essential)
  • Advanced user of MS Office (Word, PowerPoint, Excel, Outlook)
  • Experience communicating with existing third-party suppliers
  • Prior responsibility for maintenance and/or health & safety
  • Understanding of purchase order / invoice workflow
  • Methodical and detail oriented
  • Flexibility to adapt to changing demands and priorities
  • Entrepreneurial, solution oriented mindset, able to proactively understand and resolve issues
  • Works with a strong sense of urgency
  • Must display a high degree of professionalism, tact and diplomacy including confidentiality

What We Offer 

  • 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days 
  • A generous Clothing Allowance 
  • Up to 60% Employee Discount 
  • Access to RetailTrust, our Employee Assistant Programme 
  • Free extended access to Headspace for mindfulness and meditation
  • 24/7 Access to our VirtualGP service 
  • Cyclescheme and Eyecare Vouchers

Equal Opportunity 

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.


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