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Retail Trainer, Topic Lead

Closing date
6 Feb 2024

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Customer Service

Job Details

As a retail trainer, you will be responsible for developing training content and delivering training to all our frontline team members. From retail store team, to sales staff in our shop-in-shops and specialty stores, to our customer service team servicing our ecom customers across channels, you will ensure a consistent tone of voice and a "Wow" customer experience across our channels. You will be responsible for educating our retail, sales and happiness delivery team in On's spirits and values, our brand and products stories and how we deliver these messages to our customers, with the ultimate goal of maximizing revenue across all our channels.

Your Mission

- Develop and deliver different training topics to our retail store teams, our shop-in-shop and franchise store staffs on an ongoing basis

- Understand On culture and transfer into understandable contents to support retail team for culture cultivation

- Ensure consistent level of product training of all our store teams, B2B stores (shop-in-shops and franchise stores) in partnership with the store leaders and tech rep team

- Proactively collect product training feedbacks and continually improve the contents to fulfill audience and business needs

- Ensure consistent level of customer experience of all our store teams, B2B stores (shop-in-shops and franchise stores)

- Give coaching session base on the observation of customer experience during store visit

- Build-up retail store staff learning journey and continually evolve the process and content under an agile business environment

- Build-up in store trainer program and keep the momentum

Your Story

- 5 - 8 years of relevant experience in Retail Training, sports lover will be a plus

- Course design experience or strong project management experience

- An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results

- Strong understanding of needs and challenges in our industry and of customer experience trends

- Proactive with a diligent, organized and reliable working method as well as high attention to detail

- Natural desire to constantly re-think, question and organize the way our retail training is set up

- Ability to read, speak and write English fluently

Meet The Team

At On China we are passionate about running, passionate about growing our young team and passionate about bringing the fastest growing running brand globally, to one of the fastest growing markets worldwide. Be it in our office in Shanghai, supporting our stores across the country, building our brand community in China, or running and hiking trails, we are one fun team, and we're looking for more On friends to join us.

This position is located in Shanghai, China

What We Offer

We offer a dynamic, challenging and sportive environment that has been ranked as the 'fastest growing sports company' of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you're hands-on and your team members are amongst the very best in their respective disciplines and fields.
If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!


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