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Customer Experience Coordinator

London (Greater)
£24,000 + Bonus scheme
Closing date
5 Jan 2024

View more

Customer Service
Coordinator / Executive
Contract Type
Full Time

Job Details



Arlettie puts the most incredible luxury within easy reach of those who love it and dream of it. From the greatest Parisian fashion houses to the jewellers of the Place Vendome, and the most prominent designers, Arlettie has been fine-tuning its selections for 25 years. With more than 200 sales in London, Paris and Online, Arlettie is the leader in organising private sales in the industry.

About the job

As the Customer Experience Coordinator, you will play a crucial role in ensuring a smooth and seamless check-in process for guests attending our exclusive sales events. Your primary responsibility will be to scan and check-in guests, ensuring that only the invited individuals attend each event.

Your designated workdays will be from Wednesday to Saturday, with occasional Tuesdays scheduled as needed.

Key Responsibilities:

Guest Check-In:

  • Efficiently scan and check-in guests at the entrance of the event venue.
  • Verify the identity and invitation of each guest, ensuring that only the intended invitees attend.
  • Provide a warm and welcoming atmosphere, ensuring guests feel valued and attended to.

Event Coordination:

  • Collaborate with the event team to coordinate the check-in process and manage guest flow.
  • Assist with crowd management, ensuring a safe and organised environment.
  • Communicate any event-related updates or changes to guests as necessary.

Customer Service:

  • Provide excellent customer service to guests, addressing any inquiries or concerns.
  • Ensure guests have a positive experience by offering assistance and guidance
  • when needed.

Administrative Support:

  • Assist with administrative tasks related to guest check-in, such as maintaining
  • attendance records and collecting feedback.
  • Collaborate with the team to ensure accurate and up-to-date guest lists.

Required profile

  • Professionalism and Poise: Display a professional and polished appearance with excellent interpersonal skills.
  • Organisational Skills: Strong organisational skills to manage guest lists and coordinate check-in processes efficiently.
  • Attention to Detail: Keen attention to detail to accurately verify guest identities and invitations.
  • Customer-Focused Mindset: A friendly and customer-focused approach, ensuring guests feel welcome and valued.
  • Adaptability: Ability to handle a fast-paced environment and remain calm under pressure.
  • Reliability: Dependable and punctual, able to commit to scheduled shifts.
  • Language Skills: Proficient in spoken and written English. Knowledge of other languages is a plus.

Annual Salary: £24,000


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